Caden Medina

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Handled inbound and outbound calls to deliver exceptional customer service.
• Manage overdue accounts by proactively contacting customers to arrange payments and ensure the timely recovery of outstanding debts.
• Collaborate with the team to manage overdue accounts. ensuring efficient debt recovery by leveraging dispute resolution, knowledge management, case tracking, and account manage software.
• Utilize a variety of specialized software, including:

Dispute Management software

Knowledge Management software

Case Management software

Account Management software

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.