Caden Murray
Automotive Mobile Service Assistant/Technician
Broadway,NC
Summary
Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills.
Experienced with customer service and support roles, ensuring efficient and effective service delivery. Utilizes problem-solving skills to address and resolve issues promptly. Knowledge of team collaboration and process improvement techniques.
Overview
4
4
years of professional experience
Work History
Automotive Mobile Service Assistant
Capital Ford
05.2025 - Current
- Job duties include but not limited to coordinating mobile services with clients and mobile technicians, calling clients to ensure correct information and satisfaction, scanning through VIN numbers for possible recalls needed done on vehicles, assist with mobile services, assist in the shop with routine maintenance items, use CDK to create repair orders for mobile services as well as run time while in the shop, keep the mobile vans clean and stocked to ensure everything needed on a mobile service is stocked, keep my area clean and organized, schedule mobile service appointments with clients and businesses, create contracts to ensure the business is getting the service the way they would like, and gaining new leads on new mobile service clients i.e cold calls. Some other job duties include maintenance on vehicles when the shop is backed up, Oil Changes, Brake jobs, fluid flushes, etc.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
Technician Apprentice
John Hiester Chrysler Dodge Jeep Ram
11.2023 - 05.2025
- Started as a lube technician and then was moved up to an apprentice position. Assistance with a main line technician, Keeping your area clean and organized, Doing recalls, Performing diagnostics on vehicles and finding a fix/solutions to the issue the customer has concerns about, Explanations to customers without technical terms so that they can understand what is wrong with their vehicle, And many more tasks throughout the day.
- Expanded technical skill set by actively seeking opportunities to work on various types of equipment and systems, gaining experience in diverse industrial settings.
- Assisted senior technicians with complex repairs, gaining valuable hands-on experience in advanced troubleshooting techniques.
Retail Sales Specialist
O'Reilly Auto Parts
09.2022 - 10.2023
- Open or close the store, Clean the store, Greet and check people out, Answer the phone, Count the safe, Handle money in drawers, Restock and front face the shelves, And assist customers in any way possible.
- Greeted customers and helped with product questions, selections, and purchases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Groundskeeper and Maintenance
Keith Hills golf course
03.2022 - 10.2022
- Groundskeeper. Maintain and/or improve the condition of the golf course, Empty trash around the course, Refill coolers around the course, etc.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
Education
Diploma -
Western Harnett High School
Lillington, NC06-2023
Skills
Customer service
Time management
Money Handling
Organizational Skills
Customer assistance
Verbal and written communication
Relationship building
Heavy lifting
Meeting deadlines
Teamwork and collaboration
Computer skills
Multitasking
Safety awareness
Adaptability and flexibility
Active listening
Timeline
Automotive Mobile Service Assistant
Capital Ford
05.2025 - Current
Technician Apprentice
John Hiester Chrysler Dodge Jeep Ram
11.2023 - 05.2025
Retail Sales Specialist
O'Reilly Auto Parts
09.2022 - 10.2023
Groundskeeper and Maintenance
Keith Hills golf course
03.2022 - 10.2022
Diploma -
Western Harnett High School