Caden Pratt
Summary
Proactive IT Support Professional with experience in customer service environments. Utilizes analytical thinking and attention to detail to troubleshoot technical and operational issues effectively. Committed to delivering efficient end-user support and optimizing processes in fast-paced settings.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Associate
10 Gym
Oklahoma City
07.2024 - 05.2026
- Managed front desk operations as primary point of contact for member inquiries and issue resolution, enhancing member experience.
- Registered new members, ensuring accurate data entry and proper account setup in the membership management system.
- Registered new members with accurate data entry and efficient account setup in membership management system, facilitating smooth onboarding.
- Scheduled appointments for personal training and group classes effectively.
- Monitored facility cleanliness and reported maintenance needs to management, ensuring safe and welcoming environment for members.
Online Grocery Associate
Walmart
Moore
05.2021 - 03.2022
- Coordinated multi-category orders (frozen, refrigerated, and dry goods) to ensure proper handling and timely completion.
- Coordinated multi-category orders (frozen, refrigerated, dry goods) to ensure accurate handling and on-time fulfillment.
- Delivered completed orders directly to customers, providing professional service and resolving questions or concerns.
- Operated scanning equipment to track inventory levels and streamline order management.
- Ensured compliance with safety and sanitation standards throughout operations.
Customer Service Associate
Orr Family Farm
Moore
03.2020 - 11.2020
- Delivered prompt, professional customer support, efficiently resolving inquiries to enhance guest satisfaction.
- Processed high-volume cash transactions with precision, maintaining accurate balances and adhering to company procedures.
- Maintained cleanliness and organization standards, ensuring a safe and welcoming workspace for guests and team members.
- Collaborated with team members to ensure smooth daily operations at the farm.
Education
CompTIA Security+ Certificate -
Moore Norman Technology Center
Norman, Oklahoma05-2026
CompTIA's Security+ Certification - Cybersecurity
Moore Norman Technology Center
Norman05-2026
Diploma -
South Moore High School
Moore, Oklahoma05-2024
CompTIA A+ Certificate -
Moore Norman Technology Center
Norman, Oklahoma05-2024
Skills
- Customer Service
- Communication
- Conflict resolution
- Problem-Solving
- Time Management
- Organization
- Membership Software Management
- Reliability
- Consistency
- Command line operations
- Analytical Thinking
- Data Privacy Awareness
Certification
- CompTIA's A+ Certification
- CompTIA's Security+ Certification
Timeline
Front Desk Associate
10 Gym
07.2024 - 05.2026
Online Grocery Associate
Walmart
05.2021 - 03.2022
Customer Service Associate
Orr Family Farm
03.2020 - 11.2020
CompTIA Security+ Certificate -
Moore Norman Technology Center
CompTIA's Security+ Certification - Cybersecurity
Moore Norman Technology Center
Diploma -
South Moore High School
CompTIA A+ Certificate -
Moore Norman Technology Center