Cadence Blackwell

• Balanced cash drawer and resolved discrepancies following bank control procedures.
• Processed deposits, withdrawals, and loan payments with accuracy in daily branch transactions.
• Assisted customers with account inquiries, check cashing, and signature verification.
• Identified suspicious activity and followed compliance protocols for currency transactions.
• Supported branch operations by preparing night drops, cash orders, and coin requests.
• Built customer trust through courteous service and prompt resolution of routine banking needs.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Educated customers on the use of banking website and mobile apps.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.

• Operated front counter and drive-thru systems to process orders accurately.
• Delivered friendly guest service while resolving questions and order concerns.
• Supported team members during peak periods by completing assigned tasks quickly.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained productive, efficient approach to all tasks.
• Addressed and resolved customer complaints in polite and professional manner.
• Trained new team members by relaying information on company procedures and safety requirements.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

I am currently attending Vernon College with mostly online coursework. I will graduate in December of 2026 with my Associate of Science. After graduation I plan to pursue the LVN program starting in January.

• Honoree of Phi Theta Kappa Honors Society