Cadence Fox
Springfield,MO
Summary
Personable and dedicated customer service representative with experience in the grocery industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Manager
Hy-Vee
Springfield, MO
10.2023 - Current
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
- Resolved customer complaints in a timely manner.
Cashier
Hy-Vee
Springfield, MO
02.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Glendale High School
Springfield, MO05-2023
Business Marketing & Management
Missouri State University
Springfield, MOSkills
- Proficient in technology use (Microsoft word, Exel, Powerpoint, etc)
- Customer Service
- Employee Training and Development
- Multitasking and Organization
- Leadership Development
- Problem-Solving
- Goal-Oriented
- Team Leadership
Accomplishments
- All throughout high school I was involved in various different clubs and organizations such as yearbook committee, service society, chamber choir, drama, and HOSA ( Health Occupations Students of America) and student council.
- Through service society I was able to help run and set up things like blood drives, and food drives
- Through yearbook I was able to obtain a leadership position that required me to hold people accountable, create schedules, regulate deadlines, etc.
- Through student council I was able to work along side peers to help create fundraisers with different organizations such as, Harmony House, Breast Cancer Foundation of the Ozarks (BCFO), Ozark Food Harvest, and Ozark Community Blood Center.
Timeline
Service Manager
Hy-Vee
10.2023 - Current
Cashier
Hy-Vee
02.2022 - Current
High School Diploma -
Glendale High School
Business Marketing & Management
Missouri State University
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