Cadence Kneipp
Carbondale,IL
Summary
I'd consider myself a results driven sales professional with expertise in sales strategy, upselling, and interpersonal communication. Consistently achieved top performance by fostering trust based relationships and identifying ways drive revenue growth. As well as, learning to help bring success to the others around me in the workplace. Overall I am always looking for growth in my career.
Overview
4
4
years of professional experience
Work History
Sales Representative
Verizon Wireless
Carbondale, IL
12.2024 - Current
- Trained new staff on sales techniques and product knowledge, improving team performance.
- Resolved customer inquiries and complaints efficiently, maintaining high service standards.
- Utilized software to track leads and monitor sales activities for improved results.
- Generated additional sales opportunities with upselling and cross selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high potential accounts.
- Maintained current knowledge of industry trends for informed decision making during client interactions.
- Increased repeat business by building trust based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Managed portfolio of high value accounts, ensuring they received exceptional service.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Shift Assistant
Chili's Bar and Grill
Carbondale, IL
08.2022 - 12.2024
- Assisted with daily operations to ensure smooth restaurant functioning and optimal guest experiences.
- Trained new employees on procedures, policies, and customer service standards to maintain consistency.
- Monitored inventory levels, ensuring timely restocking of supplies to support uninterrupted service delivery.
- Implemented process improvements that enhanced team communication and workflow efficiency across shifts.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering repeat business.
- Collaborated with management to develop strategies for increasing daily sales and improving overall performance.
- Evaluated employee performance regularly, providing constructive feedback to support professional development and teamwork.
- Oversaw cash handling procedures at the end of each shift, ensuring accuracy in reporting daily sales totals.
- Contributed to a strong team dynamic by consistently providing support, guidance, and encouragement to fellow staff members during shifts.
- Coordinated with vendors when necessary to ensure timely delivery of needed supplies or services required for smooth operation during assigned shifts.
- Supported management with employee scheduling, balancing workload and minimizing overtime expenses.
- Enhanced communication between team members with regular meetings and clear expectations for each shift.
- Improved shift efficiency by carefully delegating tasks and monitoring employee performance.
- Ensured safety protocols were consistently followed, contributing to a safe working environment for all staff members.
- Identified areas for improvement within the team, providing constructive feedback and coaching as necessary.
- Cultivated professional working relationships with peers and supervisors.
Customer Experience Coordinator
T.J. Maxx
Carbondale, IL
02.2024 - 08.2024
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Coordinated inventory management processes, ensuring stock availability and organization.
- Supported team in executing promotional events, driving customer engagement and sales.
- Maintained visual merchandising standards to create an appealing store environment.
- Collaborated with other departments to streamline operations and enhance efficiency.
- Handled POS transactions accurately, contributing to overall financial accuracy.
- Implemented training sessions for new staff on customer service best practices.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
- Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Education
High School Diploma -
Home School
De Soto, ILNo Degree -
Carbondale Community High School
Carbondale, ILSkills
- Customer service
- Customer relations
- Product and service knowledge
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Interpersonal communication skills
- Attention to detail
- Multitasking Abilities
- Active listening
Timeline
Sales Representative
Verizon Wireless
12.2024 - Current
Customer Experience Coordinator
T.J. Maxx
02.2024 - 08.2024
Shift Assistant
Chili's Bar and Grill
08.2022 - 12.2024
High School Diploma -
Home School
No Degree -
Carbondale Community High School