Cadence Neeley
TYLER
Summary
Detail-oriented cashier with expertise in customer service, cash handling, and complaint resolution. Proven track record of enhancing customer satisfaction and loyalty through effective problem-solving and professionalism.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Canes Chicken Fingers
Tyler, TX
08.2024 - 06.2026
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new staff on cash handling procedures and customer service best practices.
- Maintained cleanliness and organization of cash register area to ensure operational efficiency.
- Implemented promotional offers effectively to drive sales and engage customers positively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Collaborated with team members to streamline service delivery during peak hours.
Customer Service Cashier
Churches Chicken
Tyler, TX
05.2022 - 08.2022
- Handled cash, credit, and gift card transactions accurately while minimizing errors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Monitored inventory levels of supplies needed for front-line operations to support sales activities.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Counted money in drawers at the the beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Cumberland Academy
TylerSkills
- Cash handling
- Cash register operation
- Customer complaint resolution
- Customer inquiries
- Refund handling
- Customer service
- Guest services
- Product expertise
- Cash management
- Customer complaint resolution
- Merchandise restocking
- Up-selling techniques
- Upselling techniques
- Customer relationship management
Timeline
Customer Service Cashier
Canes Chicken Fingers
08.2024 - 06.2026
Customer Service Cashier
Churches Chicken
05.2022 - 08.2022
Cumberland Academy