Cadie Greenbank
Coeur d Alene
Summary
Experienced with creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Country Cleaners
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista
Starbucks/Target
06.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Team Leader
Rogers
03.2020 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Associate of Science - Environmental Science
North Idaho College
Coeur D'alene, ID04-2026
High School Diploma -
Coeur D'Alene High School
Coeur D'Alene, ID06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Time management
- Attention to detail
- Team player
Timeline
Customer Service Representative
Country Cleaners
08.2023 - Current
Barista
Starbucks/Target
06.2022 - 09.2022
Team Leader
Rogers
03.2020 - 01.2022
Associate of Science - Environmental Science
North Idaho College
High School Diploma -
Coeur D'Alene High School
Similar Profiles
Maci R WilsonMaci R Wilson
Customer Service/Front Counter at Country CleanersCustomer Service/Front Counter at Country Cleaners
Alexandra P McDonaldAlexandra P McDonald
Customer Service Representative/ Clerk at Sun Country CleanersCustomer Service Representative/ Clerk at Sun Country Cleaners
Patricia BeePatricia Bee
Professional Cleaner at Lake Country CleanersProfessional Cleaner at Lake Country Cleaners