Summary
Overview
Work History
Education
Skills
Timeline
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Cadrez Smith

Memphis,TN

Summary

Driven professional with a proven track record at Walmart, adept in Supply Chain Management and Effective Communication. Excelled in enhancing customer satisfaction and streamlining operations, managing high-volume calls with Johnson & Johnson, and ensuring timely delivery scheduling. Demonstrates expertise in Microsoft Office and interpersonal skills, significantly improving project efficiency and client relations. Knowledgeable and dedicated customer service professional with extensive experience in the retail and wholesale industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Traffic Clerk/Customer Service Representative

Walmart
01.2022 - Current
  • Created work schedules and project management plans organization-wide to maintain efficiency and timeliness.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Organized frequent meetings for team members to report and track status of material movement.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Inbound Call Center Representative

Johnson & Johnson
03.2018 - 01.2022
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

BBA - Business Administration And Management

Southwest Tennessee Community College
Memphis, TN
05.2025

Skills

  • Deadline Management
  • Microsoft Office
  • Documentation Review
  • Document Preparation
  • Delivery Scheduling
  • Supply Chain Management
  • Effective Communication
  • Interpersonal Skills
  • Data Entry

Timeline

Traffic Clerk/Customer Service Representative

Walmart
01.2022 - Current

Inbound Call Center Representative

Johnson & Johnson
03.2018 - 01.2022

BBA - Business Administration And Management

Southwest Tennessee Community College
Cadrez Smith