Cady Epperson

• See Ace Hardware Job description above

Job Description for the Executive Assistant

PURPOSE:

The Executive Assistant advances the mission of the Shane Lalani Center for the Arts by handling office management duties, providing administrative support to the Executive Director, assisting with marketing duties, and managing and soliciting annual program advertisers. A solution-oriented team player who is professional, friendly, organized, a strong communicator, and effective with their time management.

EXPECTATIONS/JOB DUTIES:

Job duties and expectations are listed below but are not limited to:

General Office:

Provide a quality experience to all visitors, key stake holders, vendors, renters, and general public and assist with various aspects of administrative support.

• Consistently maintain the posted office hours, opening the office daily, checking voicemails, answering the phone, and greeting visitors.
• Field questions and respond to inquiries in person, via phone, and email in a professional and timely manner.
• Manage and maintain the office areas as clean, presentable, and ready to host meetings.
• Responsible for the building’s security and safety, as assigned, by properly opening and closing the facility.
• Assist with supply inventory, storage, and purchasing, making copies or scans, maintaining metrics and data, and running errands.
• Maintain files on Drive/Dropbox and/or physically consistent with the formatting.

Administrative Support:

Provide support to the Executive Director within assigned timelines, handle work flow, and maintain overall accuracy of work.

• Execute projects based on the direction of the Executive Director
• Ensure projects are delivered on time and to specifications.
• Provides support for specific Shane Center Events including the Annual Gala, Board Receptions, Shane Center Presents, and Summer Outdoor Concert Series.
• Flexible to evolving responsibilities and changes with occasional weekend and evening hours.
• Assist with calendar management, scheduling meetings and events.

Marketing:

Serves as a primary liaison between the organization and the media and engages on behalf of the organization on social media.

• Manage the distribution of press releases maintaining accurate and timely correspondence and scheduling.
• Develops, grows, and maintains relationships with local media outlets and account managers.
• Contribute to the organization’s growth by engaging with stakeholders, participants, and strategic partners on social media platforms.
• Responding to comments, tags, answering questions, and reacting to strategic partners’ posts in a responsible, respectful, and thoughtful manner consistent with the organization’s mission, voice, and tone.
• Do not tag users in responses unless directed by supervisors.

Boosted overall employee morale by fostering a positive work environment and promoting open communication.

• Oversaw efficient inventory stocking and supply rotation.
• Set up displays and trained employees on current promotions.
• Improved department efficiency by streamlining processes and implementing time-saving strategies.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.

Identified areas for improvement within the department, developing action plans to address those needs effectively.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.
• Cleaned and maintained kitchen equipment regularly.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
• Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
• Trained new staff members on grill station operations, resulting in improved overall performance of the team.

• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Trained new staff in bussing and cleaning procedures.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
• Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
• Worked well in diverse team settings by partnering with others to complete tasks.