Cadyn Brigham
St. Cloud,FL
Summary
Accomplished Shift Leader specializing in operational efficiency and team training. Known for strong problem resolution and communication skills, contributing to a safe and positive work environment while maintaining high customer satisfaction.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donuts
Orlando, Florida
05.2025 - 04.2026
- Supervised team during shifts to ensure efficient operations and customer service.
- Trained new staff on procedures, products, and customer engagement techniques.
- Coordinated daily tasks among team members to optimize operational flow.
- Resolved customer complaints promptly, increasing satisfaction and fostering loyalty.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels and restocked supplies to maintain product availability.
- Monitored cash handling procedures to ensure accuracy and security during transactions.
- Delegated tasks to staff to maintain an organized work environment.
- Verified customer orders for quality and accuracy, ensuring correct fulfillment. for quality and completeness.
- Enforced health and safety standards to create a clean work environment.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Prepared and served beverages and food items to customers efficiently.
- Maintained cleanliness and organization of workstations during shifts.
- Assisted customers with menu selections and answered questions about products.
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed food safety guidelines in food preparation and handling tasks.
- Stocked inventory supplies and ensured proper product rotation on shelves.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
Education
Ascellus Academy
Kansas City, MO08-2026
Shift Management Development
Dunkin’ Donuts
Skills
- Team leadership
- Effective communication
- Inventory management
- Customer service
- Employee training
- Health safety compliance
- Problem resolution
- Cash management
- OSHA regulations compliance
- Operational efficiency
Certification
- Serv Safe certification
- Shift Management Development Program certification
Timeline
Crew Member
Dunkin' Donuts
05.2025 - 04.2026
Ascellus Academy
Shift Management Development
Dunkin’ Donuts