Caeden Wood
Frisco,Texas
Summary
Hardworking and reliable with strong ability in communication and problem solving. Offering a diverse and well rounded set of skills. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level job position to help launch career while achieving company goals. Motivated business management student seeking internship in any field to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Motivated professional offering bachelors in business management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Diligent College Student focused on business and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Golf Service Attendant
Brookhollow
Dallas, TX
10/02/22 - Current
- Assisted with setting up tournament events including scoring and registration duties.
- Assisted in stocking merchandise in the pro shop according to store standards.
- Conducted routine inspections around the facility to identify any potential hazards or problems.
- Participated in staff meetings to discuss upcoming events or changes in policies and procedures.
- Maintained the cleanliness of the clubhouse, driving range, and pro shop areas.
- Provided assistance with golf cart rentals, tee times, and other inquiries from guests.
- Inspected golf carts before each use to ensure they were safe for operation.
- Provided general guidance to visitors unfamiliar with local area attractions or transportation options.
- Greeted customers and answered questions regarding golf course rules, regulations, and services.
- Provided hospitality services such as arranging food orders for groups or serving refreshments after rounds of play.
- Reported any damage or maintenance needs on the course to management.
- Restocked beverages at beverage cart before each shift according to established inventory levels.
- Assisted with setting up tee times for customers and managing reservations for large groups.
Camp Counselor
pinecove
Tyler, Texas
05.2022 - 08.2023
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
Guest Service Representative
TopGolf
Frisco, TX
05/01/21 - 08/01/21
- Maintained cleanliness of lobby area throughout shift.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Promoted loyalty programs to encourage repeat business.
- Tracked inventory levels of supplies needed for front desk operations.
- Encouraged customers to provide feedback on their stay experiences.
- Verified reservations by phone or in person.
- Maintained cleanliness of lobby area and front desk counter.
- Provided guidance to new team members on how to perform tasks correctly.
- Handled customer complaints professionally and efficiently.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Assisted guests with check-ins and check-outs in a timely manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
BBA - Business Management
Dallas Baptist University
Dallas, TX05-2025
Skills
- Equipment Cleaning
- First Aid Training
- Cash handling experience
- Scheduling appointments
- Safety awareness
- Time Management
- Flexible Schedule
- Teamwork and Collaboration
- Strong Work Ethic
- Analytical Skills
- Excellent Communication
- Issue Resolution
- Self Motivation
- Problem-solving abilities
Languages
ASL
Limited
Certification
- CPR
- Lifeguard
Affiliations
- Youth Group leader
References
References available upon request.
Timeline
Camp Counselor
pinecove
05.2022 - 08.2023
Golf Service Attendant
Brookhollow
10/02/22 - Current
Guest Service Representative
TopGolf
05/01/21 - 08/01/21
BBA - Business Management
Dallas Baptist University
- CPR
- Lifeguard
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