Cael Friesen
Mankato,MN
Summary
People-oriented individual boasting a career driving customer service while implementing effective building security and procedures. A smart Building Manager known for working well with all personalities and being a valuable mentor to employees.
Overview
4
4
years of professional experience
Work History
Building Manager
Mankato Family YMCA
Mankato, MN
04.2024 - Current
- Handled tenant complaints swiftly ensuring professional resolution.
- Recommended clarifications and changes in program policies to director of property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
Front Desk Receptionist
Mankato Family YMCA
Mankato, MN
06.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- Performed data entry into computer systems to maintain accurate customer information records.
- Processed payments from customers using various payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Package Handler Supervisor
Spee Dee Delivery
Mankato, MN
07.2023 - 03.2024
- Supervised daily operations of package handling staff, ensuring efficient and effective distribution of packages.
- Conducted performance evaluations for all personnel under my supervision.
- Developed strategies for improving the overall efficiency of package handling activities.
- Organized monthly training sessions for new hires on proper package-handling techniques and safety protocols.
Sandwich Artist
Subway Corporation
Mankato, MN
03.2021 - 05.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
BBA - Business Administration And Management
Minnesota State University Mankato
Mankato05-2026
Skills
- Conflict handling
- Emergency Response
- Managing tenant relations
- Building security activities
- Space Planning
- Evacuation planning
Affiliations
- Book Writing
- Physical Wellness Training
- Sports Events
- Motorcycling
- Gardening
Accomplishments
- Multiple Employee of the Month Awards at Mankato Family YMCA
- Received Dean's List Honors every semester
Timeline
Building Manager
Mankato Family YMCA
04.2024 - Current
Package Handler Supervisor
Spee Dee Delivery
07.2023 - 03.2024
Front Desk Receptionist
Mankato Family YMCA
06.2022 - Current
Sandwich Artist
Subway Corporation
03.2021 - 05.2022
BBA - Business Administration And Management
Minnesota State University Mankato
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