Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cael Stapp

Fort Dodge,IA

Summary

I am a shift manager with a robust background in food service and retail, notably at Jimmy John's. I have excelled in regulatory compliance and conflict resolution, enhancing team performance and customer satisfaction. Additionally I have demonstrated proficiency in financial oversight and customer service, achieving significant improvements in operational efficiency and client relations.

Overview

4
4
years of professional experience

Work History

Manager

Jimmy John's
Fort Dodge, IA
05.2024 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Crew Member

Jimmy Johns Gourmet Subs
Fort Dodge, IA
01.2024 - Current
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Took orders from patrons and input selections into store computer system.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.

Baker

Crumbl Cookies
Ankeny, IA
08.2023 - 01.2024
  • Operated ovens and other equipment to bake products according to established recipes.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Attended training sessions related to food safety procedures and techniques.
  • Provided customer service by answering questions about menu items or taking orders from customers.

Deli Clerk

Dayton Community Grocery Store
Dayton, Iowa
08.2022 - 08.2023
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Documented and entered special orders for event catering and party trays.
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted customers with selecting products from the deli case or menu board.

Cashier

Dayton Community Grocery Store
Dayton, IA
03.2021 - 08.2023
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed customer payments quickly and returned exact change and receipts.

Education

High School Diploma -

Southeast Valley High School
Gowrie, IA
08-2023

Associate of Arts - Business

Iowa Central Community College
Fort Dodge, IA

Skills

  • Marketing
  • Partnership development
  • Regulatory compliance
  • Performance management
  • Innovation management
  • Financial records oversight
  • Drawer balancing
  • Decision making aptitude
  • Conflict resolution
  • Product knowledge
  • Portioning
  • Prep work
  • Food presentation
  • Recipe preparation
  • Baking
  • Decorating skills
  • Customer service
  • Health and safety regulations management

Affiliations

  • Computer Building
  • Casual Sports

References

References available upon request.

Timeline

Manager

Jimmy John's
05.2024 - Current

Crew Member

Jimmy Johns Gourmet Subs
01.2024 - Current

Baker

Crumbl Cookies
08.2023 - 01.2024

Deli Clerk

Dayton Community Grocery Store
08.2022 - 08.2023

Cashier

Dayton Community Grocery Store
03.2021 - 08.2023

High School Diploma -

Southeast Valley High School

Associate of Arts - Business

Iowa Central Community College

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Cael Stapp