Caelan Lee
Trabuco Canyon,CA
Summary
Dependable and professional candidate known for integrity, leadership, problem-solving abilities, and making a lasting impact on the public. Excels in fast thinking, efficiency, and accuracy in stressful and fast-paced situations with excellent decision-making skills and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Trauma Intervention Program
11.2022 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for response teams.
- Dispatched and coordinated response teams according to information gathered from first responders.
- Answered calls from first responders and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information.
- Monitored ongoing calls to provide assistance to responding personnel.
Recreation Leader
City Of Lake Forest
09.2022 - Current
- Enforces applicable rules and regulations.
- Inventories equipment and supplies.
- Maintains all equipment and informs supervisor when there are hazards or equipment replacement needs.
- Responds and provides first aid if necessary.
- Performs light maintenance duties.
- Provides facilities oversight and set-up during scheduled activities.
- Maintains safe program environment for staff and participants.
Agency Briefer
Trauma Intervention Program Of Orange County
07.2022 - Current
- Briefs contracting agencies of program’s services.
- Keeps law enforcement agencies and fire departments up to date with program’s services and protocols.
- Attends community events to keep community informed and aware of program’s services.
Volunteer
Trauma Intervention Program Of Orange County
02.2022 - Current
- Assists first responders in providing emotional first aid and logistical support to victims and witnesses in the following hours of a traumatic event.
- Trained new members on program's protocols, contributing to a well-prepared team of volunteers.
- Manages high-stress situations calmly and effectively, ensuring assistance to first responders and clients.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Exhibited excellent communications and customer service relations skills.
Private Tutor
Self-employed
09.2021 - 06.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
Manager of Etsy Site - AestheticPotteryCo.
Etsy Shop
10.2020 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored all current and incoming inventory.
Recreational Volleyball Coach
SVUSD Community Services
09.2018 - 10.2020
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
- Developed players' teamwork abilities by organizing team-building activities and fostering a positive team culture.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
Founder of Living Hope - Homeless Outreach Program
Fullerton Presbyterian Church
08.2019 - 03.2020
- Planned and organized the launch of the program.
- Spread awareness about the homeless population in Fullerton.
- Trained individuals for tasks such as assembling care packages, how to approach homeless people and create meaningful relationships with them, etc.
- Managed finances.
- Oversaw the workforce and scheduled appropriate meetings to keep operations running smoothly.
- Monitored project performance.
- Created positive relationships with homeless people we encountered.
- Coordinated and collaborated with the founder of a similar program to work together and maximize effectiveness.
Education
Bachelor of Arts - Criminology, Law And Society
University of California, Irvine
Irvine, CA12.2024
Associate of Arts - Liberal Arts
Saddleback College
Mission Viejo, CA05.2023
Skills
- Integrity and Honesty
- Mental Resilience
- Patience and Empathy
- Community Engagement
- Crisis Intervention and Deescalation
- Customer Service-Oriented
- Excellent Communication
- Professionalism
- Responsibility
- Analytical and Critical Thinking
- Adaptable
- Excellent Multitasking
Certification
- Assisting Individuals in Crisis and Group Crisis Intervention, International Critical Incident Stress Foundation - June, 2023
- Suicide Prevention and Deescalation Training, Didi Hirsch - October, 2023
Timeline
Dispatcher
Trauma Intervention Program
11.2022 - Current
Recreation Leader
City Of Lake Forest
09.2022 - Current
Agency Briefer
Trauma Intervention Program Of Orange County
07.2022 - Current
Volunteer
Trauma Intervention Program Of Orange County
02.2022 - Current
Private Tutor
Self-employed
09.2021 - 06.2022
Manager of Etsy Site - AestheticPotteryCo.
Etsy Shop
10.2020 - 05.2021
Founder of Living Hope - Homeless Outreach Program
Fullerton Presbyterian Church
08.2019 - 03.2020
Recreational Volleyball Coach
SVUSD Community Services
09.2018 - 10.2020
Bachelor of Arts - Criminology, Law And Society
University of California, Irvine
Associate of Arts - Liberal Arts
Saddleback College
- Assisting Individuals in Crisis and Group Crisis Intervention, International Critical Incident Stress Foundation - June, 2023
- Suicide Prevention and Deescalation Training, Didi Hirsch - October, 2023
Similar Profiles
Katy ReederKaty Reeder
Volunteer at Trauma Intervention Program (Tip) Of S. NevadaVolunteer at Trauma Intervention Program (Tip) Of S. Nevada
Christine HansChristine Hans
Trauma Intervention Crisis Counselor at Trauma Intervention Program (Tip) Of South NevadaTrauma Intervention Crisis Counselor at Trauma Intervention Program (Tip) Of South Nevada
Tamara Jackson-SnowdenTamara Jackson-Snowden
Tulane Violence Prevention Institute Clinical Social Worker at SHIFT - Supportive Hospital-based Intervention for Firearm TraumaTulane Violence Prevention Institute Clinical Social Worker at SHIFT - Supportive Hospital-based Intervention for Firearm Trauma