Caesar Toral
Bakersfield,CA
Summary
Customer service professional with strong background in team management and client relations. Known for seamless collaboration and achieving high-performance outcomes. Consistently adapts to evolving business needs while ensuring top-tier customer support. Proficient in conflict resolution and communication.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Manager
AutoZone
Bakersfield
12.2015 - Current
- - Provided exceptional customer service by addressing inquiries and fulfilling orders.
- - Managed online orders, coordinated deliveries, and served commercial accounts.
- - Gained experience in handling sensitive information and ensuring data integrity.
- - Utilized bilingual skills for diverse customer interactions.
- Led team of customer service representatives to enhance overall service quality and efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
In-Home Care Support Provider
IHSS
Bakersfield
10.2015 - 06.2023
- - Supported an adult with severe autism through personalized care and supervision.
- - Demonstrated patience, emotional maturity, and empathy in challenging situations.
- - Applied first aid and medication handling skills effectively.
- Assisted with daily living activities, enhancing clients' quality of life through compassionate care.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
COA - Information Technology Plus
Cerro Coso Community College
Ridgecrest, CAAS - Information Technology
Cerro Coso Community College
Ridgecrest, CA03.2023
AS - Cyber Security Technology
Cerro Coso Community College
Ridgecrest, CA03.2023
Skills
- Customer engagement
- Effective listening skills
- Problem-solving skills
- Detail-oriented data management
- Advanced PowerPoint presentation skills
- Task organization
- Data analysis with Excel
- Inventory management
- Timely logistics coordination
- Skilled in using Microsoft Office tools
Languages
English
Spanish
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteHybridTimeline
Customer Service Representative Manager
AutoZone
12.2015 - Current
In-Home Care Support Provider
IHSS
10.2015 - 06.2023
AS - Information Technology
Cerro Coso Community College
AS - Cyber Security Technology
Cerro Coso Community College
COA - Information Technology Plus
Cerro Coso Community College