Caeylai Stower

Analyzing and interpreting settlement data to ensure compliance with regulatory guidelines.

Complete Settlements for commodity activity for several locations and products timely and accurately

Reconcile interfaces for grades, unload weights, contracts and overfills/underfills

Monitor and resolve issues with unsettled tickets, expired contracts, accounts payable and accounts receivable

Developed and updated a centralized documentation system for sales processes, improving onboarding time for new hiresIdentified and resolved critical issues in sales processes through detailed analysis

Oversaw the detailed entry and tracking of contract documentation

Proficient in utilizing CRM tools and data analytics to drive sales performance and achieve revenue targets.

Help manage sales forecasts, pipeline reporting, and performance metrics to ensure accurate tracking.

Managed and executed purchase orders for top tier clients and fostering stronger client relationships

Conducted daily audits of open orders and invoicing, consistently identifying and correcting discrepancies to maintain a 100% reporting accuracy

Promoted high customer satisfaction by answering customer inquiries with knowledgeable and friendly service

Collaborated with supervisors to address and resolve escalated customer issues within a 24-hour timeframe

Adapted quickly to a fast-paced environment by effectively managing multiple priorities, maintaining a consistent performance

Achieved on-time delivery rate by optimizing carrier selection and route planning for efficiency

Analyzed and resolved invoice discrepancies, and billing disputes ensuring accurate vendor payments

Managed claims

Developed solutions to frequent carrier issues to help decrease in service interruptions and improved customer relationships

Conducted thorough investigations of inventory variances, implementing corrective measures that decreased stock discrepancies, enhancing operational reliability

Conducted thorough reviews of cycle counts, identifying and correcting discrepancies

Resolved customer inquiries daily, achieving customer satisfaction through effective communication and problem-solving

Utilized strong problem-solving skills to tackle high-pressure issues

Provided dedicated support to key accounts