Cara Fedderly
Eau Claire,WI
Summary
Experienced with managing center operations and ensuring smooth service delivery. Utilizes effective team leadership to foster productive work environment. Knowledge of operational efficiency and customer satisfaction strategies.
Overview
11
11
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
02.2023 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Assisted in training staff on operational procedures and best practices.
- Monitored inventory levels to maintain optimal supply chain efficiency.
- Implemented process improvements leading to enhanced customer service experience.
- Analyzed performance metrics to identify areas for operational enhancement.
- Coordinated scheduling to optimize staff resource allocation and workflow efficiency.
- Led initiatives to streamline donation processes, improving overall donor satisfaction rates.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Assisted in recruiting, hiring and training of team members.
Quality Specialist
CSL Plasma
06.2022 - 02.2023
- Provides immediate support of the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as local, state, and federal requirements.
- Reviews records to ensure thoroughness, accuracy and timeliness. Identifies and initiates investigations and captures documentation for deficiencies. Determines the need for corrective actions and ensuring full effectiveness of the action.
- Collaborates with center management to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
- Conducts monthly quality team meetings to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation.
- Assists Center Leadership by promoting adherence to quality standards by educating personnel on quality control.
Center Supervisor
CSL Plasma
06.2021 - 06.2022
- Collaborated with center leadership to ensure continuous efficiency throughout the center, identifying problem areas, and implementing both corrective and preventive actions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead Technician
Biolife Plasma Services
01.2018 - 05.2021
- Leaded operations/production, meeting goals, and maximizing efficiency while providing support to the upper management and quality teams.
- Provided excellent training and improvement support to line staff while evaluating staff to increase in learning opportunities to help improve productivity.
- Performed machine calibration and maintenance.
- Kept accurate documentation of records, while following SOP guidelines, adhering to safety measures, and providing the best customer service.
Personal Care Assistant
The Neighbors of Dunn County
01.2015 - 01.2018
- Cared for residents in all aspects of day to day life while building lasting relationships with residents and their families.
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored and assisted residents through individual service plans.
Education
High School Diploma -
Menomonie High School
Menomonie, WI05-2007
Skills
- DETAIL ORIENTED
- TIME CONSCIOUS
- TEAM LEADER
- QUALITY CUSTOMER SERVICE
- EXCELLENT COMMUNICATION SKILLS
- OPERATIONAL IMPROVEMENTS
- PROBLEM SOLVING ABILITIES
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Facility management
- Scheduling proficiency
- Decision-making capacity
- Employee engagement
- Staff development
Timeline
Assistant Center Manager
CSL Plasma
02.2023 - Current
Quality Specialist
CSL Plasma
06.2022 - 02.2023
Center Supervisor
CSL Plasma
06.2021 - 06.2022
Lead Technician
Biolife Plasma Services
01.2018 - 05.2021
Personal Care Assistant
The Neighbors of Dunn County
01.2015 - 01.2018
High School Diploma -
Menomonie High School