Dana Fulham
Vancouver,WA
Summary
A team leader with proven expertise in operations management, staff engagement, and donor/customer satisfaction. I consistently develop strategies to reach company goals, support staff through training and coaching, and collaborate with center leadership to successfully operate the center. I am skilled in fostering employee and customer relations while creating a passionate, safe, and engaging environment.
Overview
7
7
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
01.2022 - Current
- Oversees daily operations of the center including scheduling, inventory control, and budgeting to ensure KPIs are met
- Provides leadership and direction to staff members, ensuring the center runs smoothly and donors are satisfied with their experience
- Manages employee recruitment, development, training, and performance reviews.
- Utilizes strong interpersonal skills to build relationships with donors while providing excellent customer service
- Collaborates with the quality department to ensure smooth operations and compliance at the center
Management Trainee
CSL Plasma
02.2021 - 01.2022
- Improved management skills by participating in a dedicated management training program
- Assisted in production oversight, staff recruitment, training, marketing, inventory, and planning
- Demonstrated leadership abilities through taking initiative, delegating tasks effectively, and motivating team members
SUPERVISOR
Bruchi’s Cheesesteaks & Subs
05.2017 - 08.2020
- Oversaw daily operations of the business, to ensure a smooth workflow, timely completion of tasks, and high customer satisfaction
- Mentored newly hired employees on company policies, procedures, and job duties
Education
Bachelor of Arts (B.A.) in Business Adminstration -
Washington State University - Vancouver
12.2020
Skills
- Leadership and team collaboration
- Detail-orientated organizational skills
- Staff training and development
- Customer service orientation
- Operations management
Timeline
Assistant Center Manager
CSL Plasma
01.2022 - Current
Management Trainee
CSL Plasma
02.2021 - 01.2022
SUPERVISOR
Bruchi’s Cheesesteaks & Subs
05.2017 - 08.2020
Bachelor of Arts (B.A.) in Business Adminstration -
Washington State University - Vancouver