Delana Taylor
Kansas City,MO
Summary
Knowledgeable Assistant Manager with over 7 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
25
25
years of professional experience
Work History
Assistant Center Manager
Grifols
03.2021 - Current
- Assisting the CM in organizing, planning and implementing strategy
Donor Floor Tech/Phlebotomist/Assistant Center Manager
BPL Plasma
03.2017 - 03.2021
- Assisting the CM in organizing, planning and implementing strategy
Hickory Farms Agent
USA800
11.2016 - 02.2017
- Place orders for customers over the phone
Donor Care Tech 1/Driver/Collection Supervisor
Community Blood Center
08.2013 - 09.2016
- Drives to and from different mobiles
Mobile Phlebotomist
Community Blood Center
06.2001 - 09.2012
- Drives to and from different mobiles
Assistant Manager
Popeye's Chicken and Biscuits
04.1999 - 03.2001
- Manage supplies, inventory and ordering.
Customer Service Specialist
Big Lots
- Maintain professional and speedy resolutions at the service counter
Education
Associate Degree - Medical Assistant
Heritage
Kansas City, MO09-2013
Skills
- Staff Training and Development
- Facility Management
- Employee engagement
- Decision-making capabilities
- Marketing knowledge
- Team building expertise
- Scheduling proficiency
- Goal Setting and Tracking
- Health and safety compliance
- Regulatory Standards
- Data Analysis
- Staff Leadership
- Operations Oversight
- Team Supervision
- Training Coordination
- Operations Management
- Interdepartmental Collaboration
- Staffing
- Compliance Monitoring
- Staff hiring
- Staff Development
- Quality Assurance
- Inventory Management
- Employee Development
- Customer Retention
- Cost Control
- KPI Tracking
- Schedule Management
- Customer Service Management
- Management Team Building
- Interpersonal Skills
- Excellent Communication
- Desktops, Laptops, and Mobile Devices
- Problem-Solving
- Adaptability
- Process Improvements
- Task Prioritization
- Multitasking
- Inventory Control
- Delegation
- Revenue Growth
- Reliability
- Staff Scheduling
- Hiring and Onboarding
- Employee Motivation
Timeline
Assistant Center Manager
Grifols
03.2021 - Current
Donor Floor Tech/Phlebotomist/Assistant Center Manager
BPL Plasma
03.2017 - 03.2021
Hickory Farms Agent
USA800
11.2016 - 02.2017
Donor Care Tech 1/Driver/Collection Supervisor
Community Blood Center
08.2013 - 09.2016
Mobile Phlebotomist
Community Blood Center
06.2001 - 09.2012
Assistant Manager
Popeye's Chicken and Biscuits
04.1999 - 03.2001
Customer Service Specialist
Big Lots
Associate Degree - Medical Assistant
Heritage