Melissa Haemmerle
Hebron,KY
Summary
Dedicated Assistant Center Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
02.2021 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented marketing strategies to increase brand awareness and attract new donors to the centers.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Ensured prompt resolution of escalated issues by liaising with the center manager and providing accurate information on the situation.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Center Supervisor
Csl Plasma
07.2020 - 02.2021
- Oversee daily operations in center
- Ensure center is staffed with adequate number of personnel to support center size
- Monitored kronos, attendance and utilization of overtime
- Assist with development and implementation of marketing incentives to increase donor retention
- Cross trained in technical areas and other functions
Group Lead
Csl Plasma, Hamilton Oh
06.2019 - 07.2020
- Phlebotomist
- Make daily assignments
- Communicate with leadership on daily basis.
- Designated trainer, quality team and crossed trained in processing.
- Improved and standardized training for current and future employees, closing knowledge gaps and enhancing performance
- Kept areas clean, neat and inspection-ready at all times to comply with guidelines
Phlebotomist
St Elizabeth Hospital
10.2018 - 06.2019
- Phlebotomist duties within hospital using correct order of draw on various units within the hospital as assigned daily.
- Able to think fast on my feet and to adapt to current situations I was in
- Labeled blood vials with critical information like time of collection, date and patient name
- Trained new phlebotomist
Lead/Stna/Trainer
Woodcrest Nursing and Rehab
08.2007 - 05.2015
- Managed 10-12 staff members on daily basis.
- Organized, prioritized and delegated task to staff and myself.
- Evaluations on staff.(learning growth, following state guidelines,resident care,call offs,write up etc) Supervising and assigning duties to STNAs.
- Flexible , good listener and gave constructive feed back.
- Wrote monthly notes on residents about progresses and or declines in their health or range of motion.
- STNA - Under direction of nursing staff, perform patient care duties including bathing, transportation and general housekeeping tasks as well as recording vitals and utilizing signal lights and intercom system to assess patient needs.
- Effectively managed and regularly monitored compliance of STNAs.
- Conferring with families within guidelines of HIPPA.
- Mentored Oriented and trained new STNA's and volunteers.
- Place phone calls to Nurses and STNA's to fill employee call offs.
Education
Certificate -
Leadership Development Classes
0 2021
GED -
Anderson County High School
Lawrenceburg, KY7 2002
Skills
- Priority management
- Team Building
- Staff Management
- Operations management
- Training and mentoring
- Documentation and control
- Workflow planning
- Decision-making capabilities
- Staff Training and Development
- Goal Setting and Tracking
- Safety compliance
- Staff hiring
Timeline
Assistant Center Manager
CSL Plasma
02.2021 - Current
Center Supervisor
Csl Plasma
07.2020 - 02.2021
Group Lead
Csl Plasma, Hamilton Oh
06.2019 - 07.2020
Phlebotomist
St Elizabeth Hospital
10.2018 - 06.2019
Lead/Stna/Trainer
Woodcrest Nursing and Rehab
08.2007 - 05.2015
Certificate -
Leadership Development Classes
GED -
Anderson County High School