Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Armatti

Gwinn,MI

Summary

Experienced manager leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

10
10
years of professional experience

Work History

Member Center Manager

Honor Credit Union
03.2023 - Current
  • Lead weekly team huddles.
  • Organized team building activities.
  • Facilitated round table discussions with peers.
  • Performed monthly check-ins and annual reviews.
  • Conducted cash drawer and vault audits.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Actively planned and participated in community volunteer opportunities.
  • Observed each employee's individual strengths and initiated coaching to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Branch Manager

Range Bank
04.2014 - 03.2023
  • Trained and managed a team of 6 customer service representatives.
  • Opened a variety of accounts including, IRAs, Certificates of Deposit, checking/savings accounts, HSA, trust and estate accounts and money market accounts.
  • Sales presentation training and coaching.
  • Ensured monthly, quarterly, and annual branch security completion.
  • Originated consumer loans.
  • Performed annual employee reviews.
  • Cash drawer, vault and ATM audits.
  • Assessed employee performance and developed improvement plans.
  • Boosted sales and customer loyalty through incentive programs.
  • Complied with regulatory guidelines and requirements.

Business Banking Loan Processing Supervisor

Range Bank
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Collected, arranged, and input information into database system.
  • Implemented new processes to maintain accuracy, consistency and completeness of required documentation.
  • Tracked team performance against established metrics and standards for speed, quality, and customer service.
  • Scheduled loan typing and loan closings, working alongside local title company.
  • Tracked property taxes and insurance.

Deposit Operations Specialist

Range Bank
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Processed levies, bankruptcy and garnishment requests.
  • Handled PIN reorders, new cards and maintenance for debit cards.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Executed wire transfers, stop payments and account transfers.
  • Processed Non-sufficient funds check returns.
  • Originated ACH transactions.

Education

Associate of Science - Clinical Lab Sciences

Northern Michigan University, United States
Marquette, MI
05.2004

High School Diploma -

Gwinn High School
Gwinn, MI
05.1999

Skills

  • Conflict management
  • Strategic Planning
  • Process Improvement
  • Goal-Oriented
  • Team Building
  • Excellent time management skills
  • Priority management
  • Coaching and Mentoring
  • Interviewing and Hiring
  • Performance Reviews
  • Relationship building and management
  • Verbal/written communication

Timeline

Member Center Manager

Honor Credit Union
03.2023 - Current

Branch Manager

Range Bank
04.2014 - 03.2023

Business Banking Loan Processing Supervisor

Range Bank

Deposit Operations Specialist

Range Bank

Associate of Science - Clinical Lab Sciences

Northern Michigan University, United States

High School Diploma -

Gwinn High School
Jamie Armatti