Sasha Rayos
Amarillo,TX
Summary
Dynamic leader with proven expertise in facility management and team building, honed at CSL Plasma Behring. Excelled in enhancing employee engagement and optimizing operations, leading to significant improvements in customer satisfaction and team performance. Skilled in compliance monitoring and staff training, I drive business growth through strategic goal setting and effective staff leadership.
Overview
5
5
years of professional experience
Work History
Assistant Center Manager
CSL Plasma Behring
Amarillo, Texas
03.2023 - 01.2025
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed rewards programs for top-performing agents that encouraged higher levels of engagement within the team.
- Collaborated with vendors, suppliers regarding pricing agreements, contracts related to services offered by the call center.
- Created detailed reports on team performance trends for senior management review.
- Led customer service initiatives, improving satisfaction rates and resolving issues promptly.
- Motivated and led team members to work together to achieve targets.
- Developed and implemented center policies and procedures to optimize operations.
- Managed inventory control, ensuring adequate supplies while minimizing waste.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Center Supervisor
Csl Plasma
Amarillo, tx
04.2022 - Current
- Supported operations with consistent maintenance and updates of corporate files and records
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Monitored processes and recommended methods for improvement
- Completed required paperwork within anticipated timeframes
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Reviewed incoming orders for mistakes to maintain accurate inventory levels
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Inspired teams to produce exceptional results in line with company standard
- Answered questions and recommended solutions to address escalated donor complaints
- Processed and submitted payroll ahead of strict deadlines
- Scheduled daily workflow of administrative team for maximum productivity
Phlebotomist
Csl plasma
Amarillo, Tx
08.2021 - 04.2022
- Assisted team members and managers with tasks to maintain productivity
- Addressed concerns quickly to avoid lasting issues
- Maintained good working relationship with co-workers and management
- Followed proper procedure for transporting blood units and samples
- Checked proper patient identification and labeled collection receptacles before collecting blood units and samples
- Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize risk of spreading diseases and bacteria
- Extracted blood specimens in line with lab procedures with minimal bruising to patients
- Collected units of blood for medical examinations through venipuncture and capillary puncture
Phlebotomist
Physician Preferred Lab
Amarillo, TX
11.2019 - 03.2021
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Checked hemoglobin levels of individuals prior to blood donation.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Education
ASSOCIATE OF SCIENCE - NUCLEAR MEDICINE
Amarillo College
Amarillo, TxHIGH SCHOOL DIPLOMA -
Tascosa Highschool
Amarillo, TxCERTIFICATE OF PHLEBOTOMY -
Amarillo College
Amarillo, TxSkills
- Scheduling proficiency
- Facility management
- Team building expertise
- Health and safety compliance
- Staff training and development
- Business development
- Compliance monitoring
- Sales proficiency
- Goal setting and tracking
- Marketing
- Employee engagement
- Staffing
- Team supervision
- Staff leadership
- Staff hiring
Timeline
Assistant Center Manager
CSL Plasma Behring
03.2023 - 01.2025
Center Supervisor
Csl Plasma
04.2022 - Current
Phlebotomist
Csl plasma
08.2021 - 04.2022
Phlebotomist
Physician Preferred Lab
11.2019 - 03.2021
ASSOCIATE OF SCIENCE - NUCLEAR MEDICINE
Amarillo College
HIGH SCHOOL DIPLOMA -
Tascosa Highschool
CERTIFICATE OF PHLEBOTOMY -
Amarillo College
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