Johanna Zabrosky
Pinellas Park,FL
Summary
Dynamic financial professional with proven success at GTE Financial, excelling in consumer lending and sales training. Adept at coaching teams to exceed goals, while ensuring compliance and enhancing customer relationships. Recognized for outstanding performance in product sales and community outreach, leveraging strong analytical skills and effective communication to drive business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
GTE Financial
Seminole, FL
11.2023 - Current
- Consumer lending such as vehicle loans, personal loans, and credit cards with use of Integrity Selling program
- Coached team in consumer lending sales, enhancing product knowledge and sales techniques
- Processing Home Mortgage and Heloan/Heloc product sales
- Sale and training of backend products, such as Debt Protection, Mechanical Breakdown Protection, and GAP Insurance
- Won contest 3 months in a row for sales of these products
- Coaching team on the sale of these products
- Opened deposit accounts and processed customer applications, completing necessary forms and maintenance.
- Audited new accounts for accuracy and compliance, ensuring regulatory standards were met
- Assisted in training new staff members to enhance their skills and knowledge. with the development of new and existing staff
- Communicated with customers through outreach and conducted financial reviews to identify needs and opportunities
- Perform community outreach with volunteering and relationship building
- Performing and enforcing cash and security procedures
- Outreaches to business community for new Business Banking program
- Perform Monthly, Quarterly, and Yearly Audits
- Provides working knowledge of all lending policies and guidelines
- Work with all banking regulations to ensure they are followed
- Focuses on individual customer needs based on products and services that will improve customers’ lives
- Managerial roles consist of: Scheduling, for not only our Center, but other Centers who need coverage as well
- Perform 6-month reviews with team members, but also on the spot and scheduled coaching using Integrity Coaching
- Documenting infractions by team members
- Placing employees on Personal Performance Improvement Plans when necessary
- Ensuring the flow of business runs a smooth course day to day
Financial Relationship Consultant
Regions Bank
Seminole, FL
07.2021 - Current
- Perform communication with customers by reaching out to them and performing a financial review
- Assessed individual customer needs to recommend products and services that enhance financial well-being
- Organized community outreach events to build and strengthen relationships with local clients
- Outreaches to business community for Next Step program
- Assisted in training and onboarding of new and existing staff to enhance team knowledge and service quality
- Auditing of new accounts to ensure information has been correctly submitted
- Opened deposit accounts and processed customer applications, completing necessary forms and maintenance.
- Performs all transactions on teller line
- Perform Monthly, Quarterly, and Yearly Audits
- Performing and enforcing cash and security procedures
- Provides working knowledge of all lending policies and guidelines
Education
Associates or equivalent - Microbiology
Northern VA Community College
VASkills
- Account management
- Consumer lending
- Compliance auditing
- Sales training
- Product knowledge
- Customer relationship management
- Financial analysis
- Business development
- Community outreach
- Effective communication
- Team building
- Coaching and mentoring
- Problem solving
- Performance evaluation
- Time management
- Staff training and development
- Team building expertise
- Facility management
- Goal setting and tracking
- Scheduling proficiency
- Marketing
- Sales management
- Financial reporting
- Team supervision
- Staff development
- Sales proficiency
- Training coordination
Certification
Florida Notary Public
Accomplishments
Top Performer Ancillary Products 2025
Timeline
Assistant Center Manager
GTE Financial
11.2023 - Current
Financial Relationship Consultant
Regions Bank
07.2021 - Current
Associates or equivalent - Microbiology
Northern VA Community College