Nicole Flickinger

• Supervised donor center daily operations, ensuring compliance with plasma collection standards and safety procedures.
• Coordinated staff scheduling, assignments, and workflow to maintain efficient center coverage.
• Trained team members on donor screening, quality controls, and customer service expectations.
• Monitored inventory levels, equipment readiness, and supply ordering to support uninterrupted operations.
• Resolved donor concerns and escalated issues promptly to maintain service quality and satisfaction.
• Supported performance management, coaching, and daily accountability across frontline staff.
• Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
• Conducted market research analyses to identify potential areas of expansion or program offerings that catered to community needs more effectively.
• Facilitated open communication among team members by conducting regular staff meetings and reviews.
• Ensured prompt resolution of escalated issues by liaising with the center manager and providing accurate information on the situation.
• Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
• Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
• Processed payroll for over [30] employees as part of sound human resources and financial management strategies.
• Work with Center quality making sure staff stay up to date on all SOP updates and training to always be audit ready for inspections by FDA, and GHA auditors.
• Work with DOH in reporting positive test results.

• Coordinated phlebotomy schedules to support efficient patient flow and specimen collection.
• Supervised phlebotomy staff performance, ensuring proper collection techniques and compliance standards.
• Verified specimen labeling, handling, and transport to maintain test accuracy and integrity.
• Trained phlebotomy team members on collection procedures, safety protocols, and customer service.
• Participated in recruitment efforts to attract top talent for the phlebotomy team, maintaining a strong focus on diversity and inclusion.
• Managed daily activities and workflow of [Type] institution to collect, label and analyze samples correctly.
• Served as liaison between patients, physicians, nurses, laboratory personnel, and other stakeholders within the healthcare system to ensure seamless communication regarding patient care needs.
• Worked with directors of nursing to start phlebotmy services with nursing homes.
• Opened new out patient draw stations and services within doctors offices.

Phlebotomy Certificate from National Career School