Cai Di Valentino
Tucson,AZ
Summary
Experienced and dependable medical support professional with a strong background in the health field, seeking a full-time position that offers professional challenges. Skilled in utilizing interpersonal skills, excellent time management, and problem-solving abilities to provide high-quality patient care. Committed to maintaining a positive and collaborative work environment while delivering exceptional service. Dedicated team player thriving in fast-paced settings, eager to contribute to the success of a healthcare organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Support Technician
San Xavier Health Center
06.2019 - Current
- Provides excellent customer services while completing receptionist, scheduler, and administrative duties
- Manages and screens incoming calls; promptly addresses or properly referring questions and issues
- Optimizes provider's schedules and patient satisfaction with timely scheduling
- Checks-in patients prior to service by verifying or updating demographics and collects proper documentation required to provide services, such as Certificate of Indian Blood
- Completes and obtains signatures on required forms and scans all documents in a timely manner
- Collects insurance, verifies eligibility utilizing insurance portals and or calling insurance companies
- Ensuring sequencing is submitted as needed
- Abides by all protocols to ensure the continuity of care is established for patients
- Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal patient outcomes.
- Assisted in the training and onboarding of new Medical Support Technicians, promoting team cohesion and fostering a supportive work environment.
- All completed utilizing BMW (Practice Management Application Suite), EHR (Employee Health Record), and RPMS (Patient Registration Module)
Child & Family Facilitator
Apache Behavioral Health Services, Inc. (ABHS)
09.2015 - 02.2018
- Facilitated family, individual, group counseling, skills training, and or educational programs directed to children and adolescents
- Partnered with therapists and coworkers to ensure assessments plans were met by developing therapy plans
- Worked closely with local schools as an advocate for clients when their educational needs were not being met, and provided tutoring as needed
- Oversaw After School Programs, Summer Programs, and Vacation Programs in collaboration with the local schools, churches, businesses, and community members- located in an underserved rural area with limited resources available
- Documented all contact by using the company's server, application and desktop, networking, Microsoft Office, and Software.
- Abided by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe (WMAT), Indian Health Services (IHS), Arizona Health Care Cost Containment System (AHCCCS), Health Insurance Portability and Accountability Act (HIPAA), Arizona Department of Health Services/ Division of Behavioral Health
- Attended all mandatory meetings and training.
Education
Pursuing an Associates in Liberal Arts -
Tohono O'odham Community College
Sells, AZ07.2024
General Equivalency Diploma, & General Education -
Northland Pioneer College
Show Low, AZ01.2008
Culinary Arts
Pima Community College
Tucson, AZ01.2019
Skills
- Organized, Task and Detail oriented
- Adaptability and Flexibility
- Interpersonal Skills
- Skilled in problem-solving
- Data entry
- Verified eligibility and insurance coverage for medical services
- Medical Terminology
Certification
- Basic Life Support- CPR AED
- Medical Terminology Certificate, U of A Continuing & Professional Education, 02/2024
Additional Information
Fall of 2017, Spoke at on behalf of Living Hope to help fundraise half a million in monies for Living Hope Centers, In 2017, I developed a Trust between Cibecue Community School (CCS) and ABHS that lead to the renewal of their contract which allowed ABHS to continue to provide therapeutic services on all three school campuses - which still stands today.
Volunteer Experience
Living Hope Ministries, 04/2003, 08/2016, Worked specifically with adolescents and young Indigenous women who experienced hardships and trauma common amongst Native communities. Presented life skills designed to promote healthy living to remove or overcome obstacles, build strong families, and honor life. Provided expectant mothers education on the developing baby, proper care, and the importance of bonding. Utilizing Special Circumstances and Life Skills Education, Parenting Education, and Boundaries curriculums. And catering to the Indigenous mothers and children who resided in the Living Hope Maternity Home by providing additional support to them as transitioning to their new environment can be very difficult. Mostly utilizing Special Circumstances and Life Skills Education, Parenting Education, and Boundaries curriculums.
Timeline
Medical Support Technician
San Xavier Health Center
06.2019 - Current
Child & Family Facilitator
Apache Behavioral Health Services, Inc. (ABHS)
09.2015 - 02.2018
Pursuing an Associates in Liberal Arts -
Tohono O'odham Community College
General Equivalency Diploma, & General Education -
Northland Pioneer College
Culinary Arts
Pima Community College
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