Daniel Vega
San Antonio,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Adept at developing and implementing technical solutions, analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
UT Health Science Center at San Antonio-San Antonio, TX
01.2024 - Current
- Work within SCCM and Intune with deployments, patches, updates, applications, Task Sequence creation, collections and group creation.
- Python, Bash and PowerShell development of custom applications and scripts.
- Computer, Laptop, mobile device (Break/Fix)(Windows, Mac, Linux)
Field Service Technician
DecisionOne Corporation-San Antonio, TX
12.2021 - 09.2023
- Installing, repairing and troubleshooting workstations, printers, scanners, routers, servers and switches.
- Perform analysis to effectively identity potential problems to eliminate problems in the future.
- Break/Fix 3rd party for Dell, EPSON Printers, HP, Ricoh and Canon
Clin Health-IT Support Specialist
UT Health Science Center at San Antonio-San Antonio, TX
11.2019 - 12.2021
- Troubleshoot tier one and some tier two computer workstation and clinical practice software issues.
- Perform desktop hardware repair for PC computer equipment, peripherals, and printers.
- Assists with application management of UT Health IT Helpdesk software systems such as Microsoft System Center, Microsoft OS version management, SSO software applications, EPIC Workstation Management and other business software used in the UT Health Physicians enterprise.
Education
Bachelor of Science - Information Technology
EDP University of Puerto Rico Inc
San Juan-Hato Rey, PR06.2019
Skills
- Customer support
- Network troubleshooting and installation
- Application support
- Operating system agnostic
- Hardware troubleshooting and installation
- Computer language proficient (Bash, Powershell, Python, SQL, C#)
- Network topography proficient
- System administration
- Security protocols
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
CompTia Security
Timeline
IT Support Specialist
UT Health Science Center at San Antonio-San Antonio, TX
01.2024 - Current
Field Service Technician
DecisionOne Corporation-San Antonio, TX
12.2021 - 09.2023
Clin Health-IT Support Specialist
UT Health Science Center at San Antonio-San Antonio, TX
11.2019 - 12.2021
Bachelor of Science - Information Technology
EDP University of Puerto Rico Inc
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