Caid Hughes
Spectrum
Streetsboro,OH
Work History
Representative
Resolved internet and television issues for customers via phone support.
Crew Member
Assisted in production line operations to maintain workflow efficiency.
Supported team members in executing daily tasks to meet production goals.
Facilitated customer transactions to enhance shopping experience and ensure satisfaction.
Processed phone orders efficiently to ensure timely service delivery.
Summary
Adaptable service specialist with a strong foundation in customer support and problem-solving. Demonstrated success in managing customer transactions and supporting team operations to achieve production goals.
Education
High School Diploma
Went through the IT program they offered, studied for the A+ certification
Timeline
Representative
Spectrum
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Crew Member
Little Caesars
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Maplewood Career Center
High School Diploma
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Skills
Customer support
Customer relations
Data entry proficiency
Multitasking
Teamwork and collaboration
Problem-solving
Technical support
Software configuration
Desktop technical support
Network troubleshooting
Remote support