Caiden Aranda
Dripping Springs,TX
Summary
Hello! I’m Caiden Aranda a young professional with a proven track record in customer relations and problem-solving, honed as an Owner at High Pressure Cleaning and through roles at Courtyard by Marriott and Pizza Hut. Excelled in enhancing guest services and hospitality, achieving significant customer satisfaction. Skilled in cash handling and time management, I bring a motivated and detail-oriented approach to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Owner
High Pressure Cleaning
05.2024 - Current
- Managed day-to-day business operations.
- Write/send out invoices.
- Mange supplies: chemicals, equipment, hardware etc.
- Greet and do a job walkthrough with the customer.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
Front Desk Agent
Courtyard by Marriott
09.2022 - 03.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
CSR
Pizza Hut
08.2020 - 08.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Offered assistance as needed in other positions.
- Handled payments/payment issues.
- Morning and night prep.
Education
High School Diploma -
Dripping Springs High School
Dripping Springs, TXSkills
- Customer Relations
- Problem-solving skills
- Cash Handling
- Guest Services
- Hospitality services
- Time Management
- Credit and cash payments
- Attention to detail
- Reliable transportation
- Professionalism
- Reliable worker
- Motivated
Timeline
Owner
High Pressure Cleaning
05.2024 - Current
Front Desk Agent
Courtyard by Marriott
09.2022 - 03.2024
CSR
Pizza Hut
08.2020 - 08.2022
High School Diploma -
Dripping Springs High School
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