Caileana Faulkner
Claremore,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Community Development Administrative Assistant
Catoosa City Hall
Catoosa , Oklahoma
06.2024 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Enter in POs for the community development department and community center.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisting in the administration, in process and tracking all the process of building applications, all types and plans and permits, etc.
- Schedule and process requesting for inspection's.
- Receive request and complaints and inquires from costumer’s.
- Research records to answer questions efficiently.
- Assist with routine clerical and administrative task.
- Process licensing and payments for building permits (mechanical, electrical, and plumbing). Lot splits and building permits applications.
- Performs any other duties as assigned.
Receptionist/Appointment Setter
Emerald Care Center
Claremore, OK
08.2023 - 03.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
General Manager
7 Brew
Broken Arrow, OK
12.2022 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Administrative Assistant
Stanley's Corporate Office
Tulsa, OK
01.2022 - 12.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Skills
- Scheduling
- Office Management
- Administrative Support
- Data Entry
- File Management
- Time Management
- Multitasking and prioritization
- Documentation And Reporting
- Recordkeeping and bookkeeping
- Organization skills
Timeline
Community Development Administrative Assistant
Catoosa City Hall
06.2024 - Current
Receptionist/Appointment Setter
Emerald Care Center
08.2023 - 03.2024
General Manager
7 Brew
12.2022 - 07.2023
Administrative Assistant
Stanley's Corporate Office
01.2022 - 12.2022