Summary
Overview
Work History
Education
Skills
Timeline
Student Organizations & Leadership Service
Student Organizations & Leadership Service
Generic

Cailen Conlan

Pembroke Pines,FL

Summary

Driven customer service sales representative who reflects outstanding leadership skills and commitment to customer satisfaction. Possess good analytical and problem solving skills with ability to make well thought out decisions. Central focus in developing engaging social media content that resonates with targeted audiences.

Overview

8
8
years of professional experience

Work History

Lead Server/Bar Assistant Manager

Anthony's Coal Fired Pizza
09.2018 - Current
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Built strong relationships with returning guests through friendly service and willingness to accommodate special requests.
  • Worked closely with General Managers on monthly sales goals, loyalty rewards sign-ups, as well as helping push new promotions, menu items, and drinks.

Server

Agave Bandido
10.2020 - 01.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Able to to work quickly and efficiently in high-stress, high-capacity environments.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Marketing Intern

Expedited World Cargo
05.2018 - 08.2018
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Assisted as intern with company's rebranding campaign- website, social media, content writing.
  • Supported the marketing manager with daily tasks.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Scheduled social media postings to advertise products and generate site traffic.

Cashier/Sales Associate

Boca Tanning Club
04.2017 - 09.2017
  • Assisted customers with use of spray tan booth/UV beds.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Showcased extensive knowledge of all products carried and all tanning beds used.
  • Responsible for selling memberships and renewing current memberships.
  • Operated POS terminals and cash drawer balancing.

Server/Cashier/Food Preparation Worker

Juice Therapy Cafe
06.2016 - 01.2017
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Managed credit card payments.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Cashier/Sales Associate

All Uniform Wear
08.2015 - 09.2016
  • Helped customers complete purchases and locate items.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed merchandise returns, exchanges, and online orders for out-of-stock items.
  • Operated POS terminals and cash drawer balancing.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Education

Bachelor of Arts - Marketing

Florida International University
Miami, FL
12.2023

Associate of Arts -

University of Central Florida
Orlando, FL
2023

High School Diploma -

West Broward High School
Pembroke Pines, FL
05.2016

Skills

  • Quick Learner
  • Customer Service & Hospitality
  • Sales
  • Excellent communication skills
  • Computer proficient in Microsoft Office (Word, Excel, Powerpoint), Google Drive (Docs, Sheets, Slides), Adobe Photoshop, and InDesign
  • Bilingual, fluent in English and Spanish

Timeline

Server

Agave Bandido
10.2020 - 01.2021

Lead Server/Bar Assistant Manager

Anthony's Coal Fired Pizza
09.2018 - Current

Marketing Intern

Expedited World Cargo
05.2018 - 08.2018

Cashier/Sales Associate

Boca Tanning Club
04.2017 - 09.2017

Server/Cashier/Food Preparation Worker

Juice Therapy Cafe
06.2016 - 01.2017

Cashier/Sales Associate

All Uniform Wear
08.2015 - 09.2016

Bachelor of Arts - Marketing

Florida International University

Associate of Arts -

University of Central Florida

High School Diploma -

West Broward High School

Student Organizations & Leadership Service

Zeta Tau Alpha Sorority- UCF 

  • 2017-2018: Orlando, FL
  • Team Captain UCF Knight-Thon - Raised

Volunteer- Juan's foundation 

  • 2022-Current: Miramar, FL

Student Organizations & Leadership Service

Zeta Tau Alpha Sorority- UCF 

  • 2017-2018: Orlando, FL
  • Team Captain UCF Knight-Thon


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Cailen Conlan