Dylan O’Connor
Saint Charles,IL
Summary
Versatile, motivated individual with a background in service. Adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Seasoned problem solver with history of success in many fields of the service industry. Hardworking and resourceful with attention to detail and organized by nature. Ready to take on new challenges with a role in any industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Bar Manager
Illinois Crafted LLC
Elburn, IL
10.2020 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
Egg Harbor Cafe
Geneva, IL
06.2017 - Current
- Maintained high standards of cleanliness and sanitation
- Assertively upsold alcoholic beverages, appetizers and desserts
- Skillfully promoted items on beverage lists and restaurant specials
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Delivered quality service by providing a warm and welcoming environment
- Effectively listened to, understood and clarified guest concerns and issues
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Developed and maintained positive working relationships with others to reach business goals
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Maintained complete knowledge of restaurant menu, including daily specials
- Quickly recorded transactions in MICROS system to deliver prompt service
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Received frequent customer compliments for going above and beyond normal duties.
Account Manager
Frain Industries
Carol Stream
06.2019 - 08.2020
- Generate sales among client accounts, including upselling and cross-selling
- Operates as the point of contact for assigned customers
- Develops and maintains long-term relationships with accounts
- Makes sure clients receive requested products and services in a timely fashion
- Communicates client needs and demands to employer company
- Forecasts and tracks client account metrics
- Manage projects within client relationships, working to carry out client goals while meeting company goals
- Identifies opportunities to grow business with existing clients
- Coordinate with staff members working on the same account to ensure consistent service
- Collaborates with sales team to reach prospective clients
- Service multiple clients concurrently, often meeting deadlines
- Keep records of client transactions
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed.
Hiring Manager
SFE
Bolingbrook
12.2018 - 05.2019
- Developed and executed recruiting plans
- Networked through industry contacts, social media, and employees
- Developed and tracked goals for the recruiting and hiring process
- Handled administrative duties and recordkeeping
- Screened applicants to evaluate if they meet the position requirements
- Worked with other hiring managers to create job descriptions
- Conducted regular follow-up meetings with managers to determine effectiveness of hiring plans and implementation
- Scoured job board websites (Indeed, ZipRecruiter, CareerBuilder, Craigslist) for potential candidates and contact them personally
- Attract applicants by placing job advertisements
- Conducted group, and one-on-one interviews
- Introduced new hires to the company and walk them through the hiring and training process
- Served as an employee advocate for new hires as well as established employees
- Conducted new hire orientations
- Processed new hire paperwork.
Server / Bartender / Supervisor
Red Lobster
Bolingbrook
04.2015 - 02.2018
- Maintained high standards of cleanliness and sanitation
- Assertively upsold alcoholic beverages, appetizers and desserts
- Skillfully promoted items on beverage lists and restaurant specials
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Delivered quality service by providing a warm and welcoming environment
- Effectively listened to, understood and clarified guest concerns and issues
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Developed and maintained positive working relationships with others to reach business goals
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Maintained complete knowledge of restaurant menu, including daily specials
- Quickly recorded transactions in MICROS system to deliver prompt service
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Received frequent customer compliments for going above and beyond normal duties.
Customer Service Representative
Minuteman Press / Blooming Color
Naperville
10.2010 - 01.2013
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Answered product questions with up-to-date knowledge of sales and store promotions
- Served as the main liaison between customers, management and sales team
- Built long-term customer relationships and advised customers on purchases and promotions
- Communicated all store initiatives and promotions to customers to generate return business
- Recommended products and services aligned with customers' needs and preferences
- Computed price of merchandise and maintained detailed product and sales records
- Directed calls to appropriate individuals and departments
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise
- Communicated with vendors regarding back order availability, future inventory and special orders
- Developed reputation as an efficient service provider with high levels of accuracy
- Contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
High School Diploma -
Naperville Central High School
08.2010
Skills
- Customer service
- Sales
- Closing
- Building Relationships
- Microsoft Office Suite
- High energy and outgoing
- Courteous, professional demeanor
- Quick learner
- Inventory management
- Strong work ethic
- Team leadership
- Multitasking
- Quick problem solver
- Attention to detail
- Strong communication skills
- Critical thinking
- Service industry background
Certification
- OSHA certification: Food Handling
- OSHA certification: HACCP Certification
- CPR certified through American Heart Association
Timeline
Assistant Bar Manager
Illinois Crafted LLC
10.2020 - Current
Account Manager
Frain Industries
06.2019 - 08.2020
Hiring Manager
SFE
12.2018 - 05.2019
Server
Egg Harbor Cafe
06.2017 - Current
Server / Bartender / Supervisor
Red Lobster
04.2015 - 02.2018
Customer Service Representative
Minuteman Press / Blooming Color
10.2010 - 01.2013
High School Diploma -
Naperville Central High School