Cailin Mitchell
Blacksburg,VA
Summary
Detail-oriented food service professional skilled in customer service, guest relations, and cash handling. Demonstrates accuracy in order entry and effective conflict resolution while supporting fast-paced dining operations. Experienced in reservation systems and table management, with a focus on team collaboration and guest communication.
Overview
4
4
years of professional experience
Work History
Server/Hostess/Assistant Food Runner
Ford's Fish Shack
Ashburn, Virginia
03.2024 - Current
- Welcomed guests at Ford’s Fish Shack, delivering prompt, friendly service to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Entered food and drink orders accurately in POS system.
- Worked with kitchen staff on specials, allergies, and order updates.
- Kept dining areas, tables, and service stations clean throughout shift.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash and credit transactions at point of sale, ensuring accurate billing and maintaining cash handling procedures. accurately while following company procedures for handling cash payments.
Hostess/Server
Anchor Bar
Leesburg, Virginia
08.2022 - 12.2024
- Used reservation and waitlist systems to organize table assignments and guest flow.
- Took food and beverage orders and entered requests accurately into POS system.
- Coordinated with servers, bartenders, and kitchen staff to support smooth service.
- Resolved guest concerns with calm communication and attentive follow-up.
Education
High School Diploma -
Tuscarora High School
Leesburg, VA06-2025
Some College (No Degree) -
Virginia Tech
Blacksburg, VA11-2026
Skills
- POS systems
- Cash handling
- Order management
- Reservation systems
- Table management
- Customer service
- Guest relations
- Team collaboration
- Conflict resolution
- Customer engagement
Accomplishments
- Mu Alpha Theta
- Science National Honor Society
- History National Honor Society
Affiliations
- Volunteer, Montgomery County Animal Care and Adoption Center- Christiansburg, Va (Present)
- Fellowship of Christian Athletes President
- Varsity Swim Team- 4 Years
- Varsity Softball - 2 Years
Timeline
Server/Hostess/Assistant Food Runner
Ford's Fish Shack
03.2024 - Current
Hostess/Server
Anchor Bar
08.2022 - 12.2024
High School Diploma -
Tuscarora High School
Some College (No Degree) -
Virginia Tech