Hlengiwe Mabuza
PARK CITY,Utah
Summary
Energetic and service-driven hospitality professional currently training at Montage Deer Valley, a Forbes Five-Star luxury resort in Utah, USA. Experienced in Hostess, Foodrunner, and Server Assistant roles with a strong focus on guest satisfaction, communication, and teamwork. Known for maintaining high service standards in fast-paced, upscale environments. Passionate about providing outstanding hospitality and eager to bring warmth, flexibility, and professionalism to a dynamic cruise ship team.
Overview
10
10
years of professional experience
Work History
Traineeship: Host, Food Runner, and Server Assistant
Montage Deer Valley 5-star Hotel
Utah, USA
05.2025 - 04.2026
- Welcoming and seating guests in a luxury dining environment.
- Supporting servers with food running, table resets, and guest requests.
- Coordinating with kitchen and service staff to ensure timely delivery.
- Maintaining cleanliness and organization in front-of-house areas.
- Assisting with menu knowledge and guest inquiries.
- Providing a refined and friendly guest experience in a high-end resort, and five star by Forbes experience.
Server
Piatto Ferrarmere
Johannesburg
01.2021 - 05.2025
- Deliver food and beverage orders, ensuring accuracy and timely delivery.
- Provide in-depth knowledge of menu offerings, making recommendations to guests.
- Provide positive guest experiences through attentive service and effective communication.
- Resolving guest complaints and concerns, ensuring satisfaction and loyalty.
- Demonstrate cultural sensitivity, adapting to diverse guest needs and preferences.
- Ensure table settings, preparation and presentation meet company standards.
Cashier/ Betting Clerk
Supabets Gaming Board
Johannesburg
04.2016 - 09.2020
- Managed betting transactions, monitored electronic records.
- Verified customer identity, account balances, and winning tickets.
- Paid out winnings, handled customer complaints and inquiries.
- Answered betting questions via phone, email, and in person.
- Maintained accurate records, ensured compliance with gaming regulations.
- Assisted with event promotions and marketing.
- Maintained confidentiality of customer information.
Education
Diploma - Tourism and Hospitality Management
University of South Africa
Johannesburg4 2023
Skills
- Guest Service and Hospitality
- Fine Dining Etiquette
- Food Running & Table Support
- Reservation & Seating Management
- Team Collaboration
- High-volume Service
- Cultural Sensitivity
- Professional Appearance & Communication
- Fast Learner & Adaptable
- POS Systems
Personal Information
Timeline
Traineeship: Host, Food Runner, and Server Assistant
Montage Deer Valley 5-star Hotel
05.2025 - 04.2026
Server
Piatto Ferrarmere
01.2021 - 05.2025
Cashier/ Betting Clerk
Supabets Gaming Board
04.2016 - 09.2020
Diploma - Tourism and Hospitality Management
University of South Africa