C A I L I N S H E A
East Brookfield,USA
Summary
Dynamic Licensed Practical Nurse with a proven track record at Harrington Hospital, excelling in patient education and care plan collaboration. Adept at complaint resolution and maintaining accurate health records, I leverage strong communication skills to enhance patient outcomes and foster teamwork in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Harrington Hospital
Southbridge, Massachusetts
01.2023 - Current
- Administered medications and treatments according to established protocols.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical test results.
- Collaborated with nurses and physicians to develop and implement patient-centered care plans.
- Communicated patient status and care concerns to nursing supervisors and case managers to ensure timely interventions.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Educated patients and families on health management and wellness practices to enhance understanding and adherence.
- Maintained accurate patient records in electronic health systems.
Customer Service Specialist
Big Y
Spencer, Massachusetts
10.2016 - Current
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Anticipated needs and resolved problems to keep customers happy.
- Built trusting relationship with customers to better understand needs.
- Collaborated across departments to resolve customer-related issues.
- Developed process improvements to enhance overall delivery of service.
Student Nurse
Oakdale Rehabilitation
West Boylston, Massachusetts
09.2021 - 12.2022
- Administered medications through various routes including intramuscular and subcutaneous injections in clinical settings.
- Performed intramuscular, subcutaneous and intradermal injections to administer various medications.
- Supported patient nutrition needs with assistive feeding and gastric tube management.
- Assisted with basic hygiene, skincare and nutritional and dietary needs to create positive patient experience.
- Managed patient care plans and updated electronic medical records to facilitate quality care.
- Assessed patient vitals, pain levels and input and output ratios to document findings.
Student Nurse
Umass Memorial HealthAlliance
Leominster, Massachusetts
06.2022 - 06.2022
- Responded to complaints regarding patient care and managed resolutions through established channels.
- Supported continuum of care through accurate documentation and execution of physicians' orders.
- Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.
- Advised patients on at-home care and preventive lifestyle choices.
- Recorded patient heart rate, pulse and blood pressure.
- Performed light housekeeping tasks and ran errands.
- Observed the birthing process.
Student Nurse
Auburn Life Care
Auburn, Massachusetts
05.2022 - 06.2022
- Transferred patients between beds, wheelchairs and other locations.
- Monitored patient conditions and reported problems to nursing staff.
- Documented care actions, vitals and orders in company software.
- Helped patients to complete routine exercises to build mobility.
- Handled non-medical patient care activities and provided laundry and meal assistance.
- Worked alongside registered nursing staff and followed care plans.
- Assisted with activities of daily living to improve patient quality of life.
- Built friendly rapport with patients and delivered personalized care.
Student Nurse
Harrington Hospital
Webster, Massachusetts
03.2022 - 04.2022
- Administered medications to patients and monitored patients for reactions or side effects.
- Checked patients' diets, physical activities and risk factors for disease.
- Treated patients with mental health issues alongside multidisciplinary team.
Student Nurse
Harrington Hospital
Southbridge, Massachusetts
01.2022 - 02.2022
- Documented vital signs to report abnormalities to licensed nurse for evaluation.
- Observed nursing professionals to learn patient care techniques.
- Shadowed nursing staff to analyze patient conditions and learn hands-on skills.
- Changed dressings and evaluated healing to properly care for wounds.
- Submitted written reports to head nurse regarding patient's status and condition.
Education
Certification in Practical Nursing -
Quinsigamond Community College
Worcester, MA06.2022
High School Diploma -
David Prouty High School
Spencer, MA05-2019
Skills
- Complaint resolution
- Problem resolution
- Hospitality and accommodation
- Calm demeanor
- Strong communication
- Adaptability
- Time Management
- Team leadership
- Nurse and CNA supervision
Certification
ACLS
Timeline
Licensed Practical Nurse
Harrington Hospital
01.2023 - Current
Student Nurse
Umass Memorial HealthAlliance
06.2022 - 06.2022
Student Nurse
Auburn Life Care
05.2022 - 06.2022
Student Nurse
Harrington Hospital
03.2022 - 04.2022
Student Nurse
Harrington Hospital
01.2022 - 02.2022
Student Nurse
Oakdale Rehabilitation
09.2021 - 12.2022
Customer Service Specialist
Big Y
10.2016 - Current
Certification in Practical Nursing -
Quinsigamond Community College
High School Diploma -
David Prouty High School