Cailla Ebli
San Bernardino,CA
Summary
Dynamic and dedicated professional with 12 years of experience in the service industry and 10 years of experience in civil service. Proven track record of providing exceptional customer service, maintaining public safety, and delivering results in diverse environments. Seeking a challenging position where I can leverage my skills and experience to contribute to the organization's success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bar Manager and Lead Bartender
Pour Company
2021.12 - 2023.12
- Provided excellent customer service in a fast-paced environment, ensuring customer satisfaction and repeat business
- Demonstrated strong communication and interpersonal skills while interacting with customers and team members
- Managed and resolved customer complaints and inquiries effectively, resulting in improved customer satisfaction ratings
- Trained and mentored new team members, contributing to their professional development and success
- Maintained a clean and organized work area, adhering to company and state standards and regulations
- Was responsible for the ordering of inventory for the front of the house which included. all beverages, cleaning products, and office supplies
- Managed closing reports for all staff and was responsible for collecting and accounting for all funds in the establishment.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
San Bernardino County Probation Officer II
San Bernardino County Probation
2012.06 - 2022.03
- Enforced laws and regulations to maintain public safety and order within assigned jurisdiction
- Conducted investigations, gathered evidence, and prepared reports for legal proceedings
- Collaborated with law enforcement agencies and community stakeholders to address safety concerns and implement crime prevention strategies
- Responded to emergency situations and provided assistance to individuals in distress, demonstrating calmness and professionalism under pressure
- Participated in community outreach programs to educate the public about safety and promote civic engagement
- Became the first Narcotics K9 Handler for San Bernardino County Probation where I worked on a specialized team that consisted of numerous different agencies including San Bernardino County Sheriff, DEA, and the FBI in various capacities
- Was a member of San Bernardino County Probation Speakers Bureau which consisted of participating in numerous presentations in the community which included varying topics.
Lead Bartender
Sergeant Peppers Dueling Piano Bar
2008.04 - 2015.09
- Provided excellent customer service in a fast-paced environment, ensuring customer satisfaction and repeat business
- Demonstrated strong communication and interpersonal skills while interacting with customers and team members
- Managed and resolved customer complaints and inquiries effectively, resulting in improved customer satisfaction ratings
- Trained and mentored new team members, contributing to their professional development and success
- Maintained a clean and organized work area, adhering to company and state standards and regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Criminal Justice Administration
Cal State Dominguez Hills
Carson, CA12.2011
Skills
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Problem-solving and decision-making skills
- Ability to work effectively under pressure
- Able to work well with others in a team-based environment
- Extensive wine and liquor knowledge
Certification
- First Aid, CPR, AED Certification, Rancho Cucamonga, CA, 06/01/12, 03/01/22
- Endangered Children Investigation Certification, Endangered Children training and Advocacy Center, Ontario, CA, 07/01/14
- Drug Abuse Recognition Certification, The California Narcotic Officers Association, San Diego, CA, 06/01/13
Accolades
- Meritorious Conduct Medal, Inland Empire Police Canine Association, San Bernardino, CA, 01/01/16
- Humanitarian Medal, San Bernardino County Probation, San Bernardino, CA, 01/01/16
References
Available upon request.
Timeline
Bar Manager and Lead Bartender
Pour Company
2021.12 - 2023.12
San Bernardino County Probation Officer II
San Bernardino County Probation
2012.06 - 2022.03
Lead Bartender
Sergeant Peppers Dueling Piano Bar
2008.04 - 2015.09
Bachelor of Science - Criminal Justice Administration
Cal State Dominguez Hills
- First Aid, CPR, AED Certification, Rancho Cucamonga, CA, 06/01/12, 03/01/22
- Endangered Children Investigation Certification, Endangered Children training and Advocacy Center, Ontario, CA, 07/01/14
- Drug Abuse Recognition Certification, The California Narcotic Officers Association, San Diego, CA, 06/01/13
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