Samneng Son
Ephrata,PA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards.
Overview
9
9
years of professional experience
Work History
Owner/Sales Manager
Pour Man's Brewing Company
07.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Auto Damage Adjuster
Thru It All Body Shop
03.2016 - 07.2018
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Evaluated and investigated over [Number] auto claims in [Year] and decided whether insurer should pay claim.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Assessed complex claims and accurately determined value of damages.
- Skilled at working independently and collaboratively in a team environment.
Automotive Technician
Swedish Motors
07.2014 - 03.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed safety and emissions inspections.
Education
No Degree - Automotive Technology
Universal Technical Institute of Pennsylvania
Exton, PA07.2012
Skills
- Budget Administration
- Business Management
- Negotiation
- Business Marketing
- Budget Development
- Product Branding
- Verbal and Written Communication
- Client Service
- Small Business Operations
- Relationship Building
- Marketing
- Sales Leadership
- Inventory Management
- Creative Thinking
- Administrative Oversight
- Labor Relations
Timeline
Owner/Sales Manager
Pour Man's Brewing Company
07.2018 - Current
Auto Damage Adjuster
Thru It All Body Shop
03.2016 - 07.2018
Automotive Technician
Swedish Motors
07.2014 - 03.2016
No Degree - Automotive Technology
Universal Technical Institute of Pennsylvania
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