Madison Foley
Fullerton,CA
Summary
Self starter with a track record of completing tasks swiftly and ensuring smooth dining experiences. Specialize in customer service, time management, and conflict resolution. Excels in communication, adaptability, and teamwork to meet diverse customer needs and maintain high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
Pour Company
Fullerton, CA
05.2023 - Current
- Handled guest inquiries with professionalism and efficiency
- Coordinated with colleagues to maintain smooth workflow
- Delivered exceptional service to maintain customer satisfaction
- Maintained tidy and well-organized dining space throughout
- Ensured that each guest was served courteously, quickly, and efficiently
Barista / Shift Supervisor
Starbucks
Anaheim, CA
08.2020 - Current
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations
- Cultivated teamwork by fostering collaboration among employees
- Ensured compliance with health department regulations related to food handling practices
- Resolved customer complaints in a polite and professional manner
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas
Shipping Lead
Thrift Books
Aurora, IL
06.2018 - 07.2020
- Developed and implemented process improvements to increase shipping efficiency
- Collaborated with warehouse staff to ensure timely delivery of goods
- Monitored the status of outgoing packages and notified customers of delays or issues
- Supervised a team of 5-10 shipping clerks in daily operations
Education
Some College (No Degree) - Graphic Design
Arizona State University
Tempe, AZ05-2026
Skills
- Dedicated work ethic
- Exceptional customer service
- Guest engagement
- Order management
- Product promotion
- Sales techniques
- Quality control
- Food safety standards
Timeline
Server
Pour Company
05.2023 - Current
Barista / Shift Supervisor
Starbucks
08.2020 - Current
Shipping Lead
Thrift Books
06.2018 - 07.2020
Some College (No Degree) - Graphic Design
Arizona State University
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