Caillan Guerra
Buford,GA
Summary
Compassionate freelance makeup artist with strong communication skills and strategic sales knowledge. Proven ability to build lasting client relationships and deliver personalized service, ensuring high satisfaction and repeat business.
Overview
12
12
years of professional experience
Work History
Freelance Makeup Artist
Gueras Glams
01.2014 - Current
- Created customized makeup looks for diverse clientele, enhancing individual features and ensuring satisfaction.
- Collaborated with photographers and stylists to achieve cohesive visual aesthetics during photoshoots.
- Developed strong client relationships through exceptional service and personalized consultations, driving repeat business.
- Implemented sanitation protocols to maintain hygiene standards and ensure compliance with health regulations.
- Conducted thorough skin assessments to recommend appropriate products tailored to individual skin types and concerns.
Claim Specialist
Medcall
03.2025 - 11.2025
- Managed inbound call operations to ensure efficient customer service delivery.
- Managed filing of claims for injured workers to facilitate efficient claims resolution.
- Collected and organized personal information for data management purposes.
- Facilitated connections between injured workers and board-certified physicians for comprehensive evaluations.
- Cross-referenced customer records to confirm address and employment status for database integrity.
Customer Service Agent
Nation Benefits
12.2024 - 03.2025
- Engaged with customers to address and resolve product complaints, ensuring a professional and empathetic approach.
- Oversaw high-volume inbound customer call operations to ensure efficient service delivery.
- Verified caller identities to ensure the protection of customer information.
- Executed order placements and managed account balances for members.
- Submitted requests for reshipment and refunds.
Customer Service Specialist (Temp Agency)
Alright
10.2023 - 12.2023
- Demonstrated proficiency in managing protected health information (PHI) in compliance with HIPAA regulations.
- Facilitated enrollment of employees in healthcare vision and dental benefits programs.
- Advised benefit members on options and effectively sold tailored benefits packages.
- Managed high-volume call flow, ensuring timely responses to customer inquiries.
Customer Service Representative (Temp Agency)
Duke Energy
07.2022 - 12.2022
- Guided customers in navigating account information and effectively resolving their concerns.
- Processed customer payments efficiently and accurately.
- Facilitated customer support during power outages to ensure timely resolution.
- Processed and addressed more than 20 inbound calls daily, maintaining high standards of responsiveness.
- Documented customer account details following each call to ensure accurate record-keeping.
Education
High School Diploma -
Centennial High School
Roswell, GA05-2013
Skills
- Excellent communication skills, strategic sales knowledge, creative problem solving, complaint resolution, scheduling, detail oriented, problem-solving, compassionate & empathetic, data analysis, goal driven, knowledge of HIPAA and OSHA
Timeline
Claim Specialist
Medcall
03.2025 - 11.2025
Customer Service Agent
Nation Benefits
12.2024 - 03.2025
Customer Service Specialist (Temp Agency)
Alright
10.2023 - 12.2023
Customer Service Representative (Temp Agency)
Duke Energy
07.2022 - 12.2022
Freelance Makeup Artist
Gueras Glams
01.2014 - Current
High School Diploma -
Centennial High School