Cailon D. Butcher
Houston,TX
Summary
Dedicated strategy associate & CSR rep professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Aetna Medicaid
09.2019 - 04.2022
- Answered patient questions and fielded complaints to resolve issues.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Checked claims for errors, corrected issues and mailed out updated documents.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Travel Agent
Cruise.com
05.2020 - 01.2022
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
Education
Bachelor of Science - Health Administration
Texas Southern University
01.2025
High School Diploma -
Ozen High School
06.2017
Skills
- Credit Card Payment Processing
- Data Entry
- CRM Software-Zendesk
- Order and Refund Processing
- Inbound Calling
- Self-Motivated
- G-Suite
- Microsoft Office Expertise
- Medical Billing
- Medical Filing
- Call Documentation
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Teambuilding
- Written Communication
- manipulating and analyzing data using spreadsheets (Excel, Google Sheets)
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Travel Agent
Cruise.com
05.2020 - 01.2022
Customer Service Representative
Aetna Medicaid
09.2019 - 04.2022
Bachelor of Science - Health Administration
Texas Southern University
High School Diploma -
Ozen High School