Cailyn A. Bozeman
Graham,US
Summary
Highly organized and detail-oriented professional with a drive to exceed expectations. Proficient in data analysis, strategic development, and problem-solving. Seeking to contribute skills and knowledge to team success.
Overview
3
3
years of professional experience
Work History
Full-time Developmental Specialist
Monarch
Winston-Salem, NC
09.2023 - 09.2024
- Facilitated personal growth plans, achieving tangible progress in developmental objectives.
- Mentored staff to improve teamwork and learning, cultivating a supportive workplace.
- Tracked progress to align goals with interests, ensuring consistent development.
- Developed Individual Education Plans that are tailored specifically for each client based on their unique strengths and weaknesses.
Part-time Brand Ambassador
Forever 21
Winston-Salem, NC
07.2022 - 05.2024
- Engage customers to enhance product understanding, boosting satisfaction and sales significantly.
- Maintain organized store sections, ensuring optimal shopping conditions for customers.
- Collaborate with the team to elevate the customer service experience, achieving measurable improvements.
- Efficiently handle transactions, ensuring a seamless checkout process for increased customer retention.
Temporary Customer Service Representative
HanesBrands Inc
Winston-Salem, NC
10.2022 - 06.2023
- Addressed customer queries via multiple channels, ensuring swift and precise resolutions.
- Solved intricate order and billing issues, boosting customer satisfaction significantly.
- Provided solutions like refunds and replacements, reducing repeat complaints effectively.
- Handled escalated cases, enhancing the online shopping experience for customers.
Assistant Pharmacist Intern
Crisis Control Ministry
Winston-Salem, NC
06.2021 - 08.2021
- Assisted the pharmacist in improving prescription accuracy and workflow.
- Managed inventory, ensuring timely restocking, and organized storage.
- Handled client communications, enhancing service delivery.
- Accurately counted and bottled medications, ensuring precise dosages.
Education
Master of Science - Health Administration
Winston-Salem State University
Winston-Salem, NC, US05.2026
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC, US08.2021
Study Abroad Program -
Ewha Women's University
Seoul 12.2017
Skills
- Collaborative teamwork
- Customer service
- Problem-solving abilities
- Data entry
- Critical thinking
- MS Office
References
References available upon request
Timeline
Full-time Developmental Specialist
Monarch
09.2023 - 09.2024
Temporary Customer Service Representative
HanesBrands Inc
10.2022 - 06.2023
Part-time Brand Ambassador
Forever 21
07.2022 - 05.2024
Assistant Pharmacist Intern
Crisis Control Ministry
06.2021 - 08.2021
Master of Science - Health Administration
Winston-Salem State University
Bachelor of Science - Healthcare Management
Winston-Salem State University
Study Abroad Program -
Ewha Women's University
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