Cailyn Gionet
Chesapeake,VA
Summary
Dynamic Member Service Representative with a proven track record at Navy Federal Credit Union, excelling in customer satisfaction and issue resolution. Skilled in cash handling and relationship building. During my time at Sonic I effectively trained new employees for a productive environment.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provides exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintains high-quality service by adhering to company policies and standards in all member interactions.
Shift Manger/Key Holders
Sonic
10.2021 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cash handling and POS transactions
Education
Associate of Applied Science - Business Administration
College of The Albemarle
Elizabeth City NC 12-2025
High School Diploma -
Currituck County High School
Currituck County 06-2023
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Account management
- Issue resolution
- Cash handling
- Teamwork and collaboration
- Computer skills
- Product knowledge
- Data entry
Timeline
Member Service Representative
Navy Federal Credit Union
09.2023 - Current
Shift Manger/Key Holders
Sonic
10.2021 - 07.2023
Associate of Applied Science - Business Administration
College of The Albemarle
High School Diploma -
Currituck County High School
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