Cain Duran

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Developed strategies to increase team productivity and improve customer service levels.

Trained new staff in relevant processes and procedures. Recognize training gaps.

Resolved escalated customer complaints or queries promptly and efficiently.

Monitored team performance against targets, taking corrective action where necessary.

Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.

Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement.

Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic.

Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy, box up, palletize and load up truck for shipments to leave, count inventory of everything coming in and going out, picking, pouring out merchandise to ship out at customer satisfaction, create bill of lading for truck shipments, maintain organization of department, quality control items leaving our warehouse, make sure all packages are secure to pallet, unloading and loading trucks, use word to give description of destroyed or returned orders, excel to keep track of all inventory and orders going out

Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor. Clean tools, and work areas in order to maintain a safe and organized workspace. Operate hand tools and power tools to while maintaining safety to complete current projects. Used picks, shovels etc. to dig, spread and level dirt and gravel.

Mixed, poured, and spread concrete, asphalt, gravel and other materials. Prepared items for transportation installing bracing, padding and strapping to prevent damage. Frame and prepare walls for drywall. Basic installation of lights including electrical wiring and installation of toilets.