Cain Katrina
Fishkill,NY
Summary
Dedicated Youth Support Coordinator with over 17 years of experience in coordinating support services for diverse families. Proven expertise in multitasking, decision-making, and team collaboration, leading to improved client satisfaction and timely service delivery.
Overview
17
17
years of professional experience
Work History
Youth Support Coordinator 1
NYS Office of Children and Family Services
Highland, NY
11.2008 - Current
- Coordinated support services for families, ensuring access to resources and programs.
- Developed individualized service plans based on client needs and strengths.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Education
Bachelor of Science - Sociology/Human Services
Excelsior University
7 Columbia Cir., Albany, NY 1220311-2024
No Degree - CASAC-T
Dutchess Community College
Poughkeepsie08-2014
Skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Skype
- Multitasking and organization
- Decision-making
- Relationship building
- Goal setting
- Team leadership
- Handling complaints
- Motivational leadership
- Employee supervision
Timeline
Youth Support Coordinator 1
NYS Office of Children and Family Services
11.2008 - Current
Bachelor of Science - Sociology/Human Services
Excelsior University
No Degree - CASAC-T
Dutchess Community College