Dedicated Youth Support Coordinator with over 17 years of experience in coordinating support services for diverse families. Proven expertise in multitasking, decision-making, and team collaboration, leading to improved client satisfaction and timely service delivery.
Overview
17
17
years of professional experience
Work History
Youth Support Coordinator 1
NYS Office of Children and Family Services
Highland, NY
11.2008 - Current
Coordinated support services for families, ensuring access to resources and programs.
Developed individualized service plans based on client needs and strengths.
Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
Developed tailored support plans for diverse clientele, identifying unique needs and goals.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Interceded between employees during arguments and diffused tense situations.
Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.