Melissa Boyer
Alton,IL
Summary
Experienced office coordinator with 15+ years in administrative support utilizing Microsoft Word and records management via Microsoft Excel. Known for clear communication, accuracy, dependable daily operations support and confidential record keeping. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication and crisis intervention techniques.
Overview
20
20
years of professional experience
Work History
Support Service Coordinator 1
Alton Mental Health Center
Alton, Illinois
02.2021 - Current
- Monitor email and phone communication, delivering prompt responses and solutions to enhance patient support.
- Coordinate with nurses and managers, facilitating timely communication of status updates to improve patient care.
- Coordinate daily tasks with Support Service Workers for meal delivery to patients, ensuring timely and efficient service.
- Maintain accurate records of services provided for each patient.
- Document dietary service notes in electronic health records for Alton Mental Health Center.
Office Coordinator
The Salvation Army Social Services
Alton, Illinois
11.2006 - 02.2021
- Coordinated daily office operations for Salvation Army Social Services programs
- Managed client intake calls, appointments, and service referrals
- Maintained confidential client records and social service documentation
- Prepared correspondence, reports, forms, and internal office files
- Supported caseworkers with scheduling, follow-up, and administrative tasks
- Answered community inquiries and directed visitors to appropriate services
Education
High School Diploma -
Alton High School
Alton05-1989
Skills
- Administrative support
- Records management
- Report generation
- Appointment scheduling
- Confidential documentation
- Inventory coordination
- Attention to detail
- Clear communication
Timeline
Support Service Coordinator 1
Alton Mental Health Center
02.2021 - Current
Office Coordinator
The Salvation Army Social Services
11.2006 - 02.2021
High School Diploma -
Alton High School