Caine Guerrero Jr.
Houston,TX
Summary
Goal-oriented Individual with 3 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding company goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Versatile leader in training, and developing to the needs of the business in order to grow the company. Persistent skill set which has provided opportunities in minimal amounts of time to exceed the level of expectation. Efficient with proven expertise in medical instrumentation. Skilled in assembling, testing and inspecting medical equipment. Experienced in gathering sets and selecting specific instruments for a variety of surgical procedures.
Overview
5
5
years of professional experience
Work History
SOES-Surgical Operational Efficiency Specialists I
Karl Storz Endoscopy
11.2023 - Current
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Wrapped trays, instrument packs, and sets.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Provided support to medical staff in resolving medical equipment problems.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Assure the availability of surgical instruments by arranging critical requests and also proficient in managing workflow to benefit so.
Customer Service Manager
Kroger
02.2019 - 11.2023
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma - Business
Cypress Falls High School
Houston, TX06.2019
Skills
- Staff Management
- Time Management
- Personnel Training and Development
- Employee Scheduling
- Product Knowledge
- Performance Tracking and Evaluations
- Verbal and Written Communication
- Skilled Trainer
- Budgeting and Reporting
- Work Prioritization
- Coaching and Training
- Scheduling and Coordinating
- Leadership
- Operating Room Assistance
- Surgical Instrument Assembly & Disassembly
- Surgical Instrument Decontamination
- Organizational abilities
- Team Development
- Surgical Instrument Comprehension
- Process Oriented
Timeline
SOES-Surgical Operational Efficiency Specialists I
Karl Storz Endoscopy
11.2023 - Current
Customer Service Manager
Kroger
02.2019 - 11.2023
High School Diploma - Business
Cypress Falls High School
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