Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in statistical analysis and problem-solving, with a knack for fostering teamwork and collaboration. Excelled in roles requiring attention to detail and a friendly, positive attitude, significantly improving service delivery and operational efficiency.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Certification
Courses:
- Microsoft Excel - Excel from Beginner to Advanced
- Google Google Data Analytics Professional Certificate
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
- Prepare Data for Exploration
- Process Data from Dirty to Clean
- Analyze Data to Answer Questions
- Share Data Through the Art of Visualization
- Data Analysis with R Programming
- Google Data Analytics Capstone: Complete a Case Study
- The Complete SQL Bootcamp: Go from Zero to Hero
- SQL for Data Analysis: Advanced SQL Querying Techniques
- Generative AI for Everyone
Work History
Pace Setter / Customer Service Representative
1 Year 3 Months- Collaborated with team members to meet daily production targets consistently.
- Trained new staff on safety protocols and operational procedures, enhancing team performance.
- Kept work areas orderly and clean for maximum productivity.
Application Technician
3 Months- Resolved application incidents, restoring service and minimizing user disruption.
- Configured software settings, permissions, and integrations to support business workflows.
- Tracked support tickets, documented root causes, and verified issue resolution.
- Tested application updates, identified defects, and coordinated fixes with technical teams.
Customer Service / Grocery Clerk
2 Years 5 Months- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
Customer Service / Grocery Clerk
1 Year 1 Month- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
8 Months- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Digital Media Technology
Skills
Languages
Projects
Excel Basic Showcase Project:
https://1drv.ms/x/c/41002727306e9a2c/EVIBSBbH6p5Nl4_X-4L6HloBCXKqiwq-clPKlOxzUYiDsA?e=UalFtw
Unit Testing
https://github.com/CaioBreder/UnitTesting
Budget App
https://github.com/CaioBreder/FinalProjectBudgetApp
Rock, Paper, Scissors
https://github.com/CaioBreder/R-P-S-PROJECT-2