Caio Bernardo-de-Lima
Mount Dora,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in statistical analysis and problem-solving, with a knack for fostering teamwork and collaboration. Excelled in roles requiring attention to detail and a friendly, positive attitude, significantly improving service delivery and operational efficiency.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
Certification
2
2
Languages
10
10
years of professional experience
Certification
Google Data Analytics Course:
- Google Google Data Analytics Professional Certificate
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
- Prepare Data for Exploration
- Process Data from Dirty to Clean
- Analyze Data to Answer Questions
- Share Data Through the Art of Visualization
- Data Analysis with R Programming
- Google Data Analytics Capstone: Complete a Case Study
- The Complete SQL Bootcamp: Go from Zero to Hero
Work History
Customer Service / Grocery Clerk
Publix Grocery Store
08.2022 - 01.2025
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
Customer Service / Grocery Clerk
Walmart
04.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Eblima
01.2015 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Science - Digital Media Technology
Valencia College
Orlando, FL06.2025
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Punctual and Reliable
- Assisting customers
- Flexible Schedule
- Statistical Analysis
- Computer Skills
- Problem-Solving
- Friendly, Positive Attitude
Languages
Portuguese
Native or Bilingual
English
Full Professional
Projects
Excel Basic Showcase Project:
https://1drv.ms/x/c/41002727306e9a2c/EVIBSBbH6p5Nl4_X-4L6HloBCXKqiwq-clPKlOxzUYiDsA?e=UalFtw
Unit Testing
https://github.com/CaioBreder/UnitTesting
Budget App
https://github.com/CaioBreder/FinalProjectBudgetApp
Rock, Paper, Scissors
https://github.com/CaioBreder/R-P-S-PROJECT-2
Timeline
Customer Service / Grocery Clerk
Publix Grocery Store
08.2022 - 01.2025
Customer Service / Grocery Clerk
Walmart
04.2019 - 05.2020
Customer Service Representative
Eblima
01.2015 - 09.2015
Associate of Science - Digital Media Technology
Valencia College
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