Summary
Overview
Work History
Education
Skills
Personal Information
References
Id
Training
Accomplishments
Certification
Swimming, listen music, play video games,
Timeline
Generic

Cairo Castillo

San Jose,Costa Rica

Summary

Bilingual Customer Service Representative Spanish -English and Intermediate Portuguese language. Two years of experience as an Agent with Probing skills: Prompt response, problem-solving, also, conflict-resolution skills and acting as a knowledgeable advocate for the wide range of the client's products and promotions. Responsible for addressing customer needs and ensuring they have a good experience. Also experience attending customers in different channels by email, chat and phone in Banking Team Leader trainining, and Captian of team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative Phone

Goldman Sach
01.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Specialist - Advisor l Blended Support

Concentrix
03.2022 - Current
  • Prompt response, problem-solving, and conflict-resolution skills. - Act as a knowledgeable advocate for the wide range of the client's products and their promotion. - Engage with customers to discuss product features, benefits, and quality. - Demonstrate empathy, patience, and professionalism when dealing with customer concerns, inquiries, or complaints about products, company, and delivery services. - Talented guidance and advice to customers seeking nutrition-related information.

Freelance Graphic Designer

IMVU Inc. Metaverse
04.2016 - Current
  • Proficiency in software such as Photoshop, 3DS Max, and IMVU, enabling the creation of high-quality virtual products. - Creative and artistic mindset, with the ability to design visually appealing products. - Attention to detail and a commitment to delivering excellent customer service and client satisfaction with products and custom requests. - Self-motivated and able to manage multiple projects while meeting deadlines. - Polished skills in advertising and product promotion through different media.

Education

High School Diploma of Secondary Education -

Marco Tulio Salazar National College
01.2012

Graduation of Primary Education -

Rubenia Educational Center
01.2007

Skills

  • Strong Communication
  • High-Speed Typing
  • Computing
  • Multitasking
  • Problem-Solving
  • Fast Learning
  • Self-Control
  • Empathy
  • Proactive
  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Photoshop
  • Packet Tracer
  • Salesforce
  • Commerce Cloud
  • Lightspeed
  • Illustrator
  • 3DS Max
  • Teams
  • IMVU Inc Metaverse

Personal Information

  • Age: 28 years old
  • Nationality: Costa Rican

References

  • Mr. Jose Francisco Castro, Master in Business Administration, English Teacher, (+506) 8376-6747
  • Mr. Emiliano Torres Arauz, Operations Supervisor in DHL Aviation, Juan Santamaria International Airport, (+506) 8738-5878
  • Maykel Luilly Madrigal, Call Center Agent in Qualfon Inc., (+506) 6076-2955

Id

8-0144-0405

Training

  • CCNA 1 - Introduction to Networks, TAC Technical Academy, 06/2023, Present
  • Computer Hardware Basics, CISCO Networking Academy, 2023
  • Portuguese & Advanced English, School of Languages Costa Rica, 2021, 2022
  • English Now Integrated Skills - Intensive English, Centro Cultural Costarricence NorteAmericano, 2016
  • Tech in Graphic Design, Jimenez Parauniversity Institute, 2016
  • Microsoft Office & Windows, UNITEC Pre-University Institute, 2011
  • Basic Accounting, UNITEC Pre-University Institute, 2011
  • Interactive 3D Multimedia Designer, D'Graphics Center of Multimedia Studies, 2012

Accomplishments

Gain a certificate as a Team Leader

Promoted to Captain of the group

Recognition for to get the metrics goals

Got a certificate from CCNA CISCO



Certification

CCNA CISCO

English


Swimming, listen music, play video games,

I love to be healthy and socialize with family and friends. I enjoy going for a walk, swimming and other sports. In other hands

I like to play video games in my spare time with my friends.

Timeline

Customer Service Representative Phone

Goldman Sach
01.2024 - Current

Customer Service Specialist - Advisor l Blended Support

Concentrix
03.2022 - Current

Freelance Graphic Designer

IMVU Inc. Metaverse
04.2016 - Current

High School Diploma of Secondary Education -

Marco Tulio Salazar National College

Graduation of Primary Education -

Rubenia Educational Center

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Cairo Castillo