Caisha Jocelyn
Immokalee,FL
Summary
Driven professional with a robust background in customer service and office administration, notably at Healthcare Network of SWFL. Excelled in HIPAA compliance and insurance verification, enhancing patient satisfaction and operational efficiency. Fluent in Haitian Creole and English, with a talent for multitasking and fostering positive relationships, significantly improving practice performance.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Healthcare Network Of SWFL
Naples, FL
09.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Denticon and Athena to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Resolved billing inquiries and disputes in timely fashion.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Crew Member
McDonald's
Naples, FL
08.2020 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Sales Associate
Home Depot
Naples, FL
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05.2020
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Patient greeting
- Office Administration
- Data entry proficiency
- Document filing
- Medical Billing
- Fluent in Haitian Creole and English
- Intermediate in Spanish
- Phone and Email Etiquette
- Multitasking and Organization
- Money Handling
- CPR Certified
Timeline
Patient Service Representative
Healthcare Network Of SWFL
09.2023 - Current
Sales Associate
Home Depot
10.2022 - 04.2023
Crew Member
McDonald's
08.2020 - 02.2024
High School Diploma -
Immokalee High School