Cailan Borja
Summary
Results-oriented Sales Floor Associate and Ex Crew Member with a deep understanding of sales principles and business management and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
2
2
years of professional experience
Work History
Racetrac Store Associate
Ractrac
10315 Curry Ford Rd. Orlando, Florida 32825
03.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Cooked breakfast and lunch items at their appropriate times
Crew Member
Junk It Now
Orlando, FL
01.2022 - 02.2024
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Cleaned area with multiple techniques and assistance of tools
- Lifted items over 100lb to move out of area or dispose of
- Made sure cargo was clear and safe to transport
Education
High School Diploma -
University High School
Orlando, FL05.2024
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Team Collaboration
- Heavy lifter
- Bilingual Spanish & English
- Store Cleanliness Maintenance
- Flexible Schedule Adaptability
Timeline
Racetrac Store Associate
Ractrac
03.2024 - Current
Crew Member
Junk It Now
01.2022 - 02.2024
High School Diploma -
University High School